topic Re: USB HDD recording problems in Android TV

USB HDD recording problems

brian.tjensen — Thu, 08 Dec 2016 07:50:27 GMT

Hi,

I have just recently bought a 55XD8005 TV, and I am not able to get the USB HDD recording to work properly.

The TV is updated with the newest firmware and Androide version.

I have tried with a WD 2.5" 1TB external HDD, but the TV can not recognise the HDD when it is connected to the USB HDD port on the TV. When connect the HDD to one of the other USB ports the TV has no problem of recognising the HDD, and it is able to play photos and videos from the HDD. Only when it is connceted to the USB HDD port (USB port 3), it can not be recognised.

Then I have also tried with a 128GB USB flash stick, and at first the TV was able to recognise it, and the recording was also working fine. But then I disconnected the USB stick to test the HDD again. Then when I connected the USB stick back again, the TV could not recognise it, and thereby not able to record or see the content I have recorded before.

Both the HDD and USB stick has been formated to NTFS on a Windows 10 PC.

Is there a bug in this TV's USB recording function ? or is there only a limited types of USB HDD that are supported by the TV ?

Rif.: USB HDD recording problems

rooobb — Thu, 08 Dec 2016 09:40:19 GMT

What do you mean by not recognized? Di dyou try to register the HDD for recording and it failed?

In any case assuming you are doing the right procedure try rebooting the TV (press poweroff for as long as the TV reboot)

Rif.: USB HDD recording problems

brian.tjensen — Thu, 08 Dec 2016 10:25:40 GMT

By not recognized, I mean nothing happens when plug the HDD in the USB port, and I am not able to register the HDD for recording, it says nothing is found on the USB port.

The strange thing is, this is only for USB port 3, which is used for the HDD recording.

If I plug the HDD in port 1 or 2 on the TV, it straight away pops up where I can choose to see content as photo or video or register the HDD as additional storage space.

Rif.: USB HDD recording problems

Mygglo29 — Thu, 08 Dec 2016 13:40:19 GMT

@rooobb wrote:
What do you mean by not recognized? Di dyou try to register the HDD for recording and it failed?
In any case assuming you are doing the right procedure try rebooting the TV (press poweroff for as long as the TV reboot)

I am about to buy a HD for recording.

How about compatibility ?

Do you recommend any specific brand or specific HD ?

Any max size on the HD ?

Does the HD need external power ?

EDIT: I went back and quoted rooobb to avoid missunderstandings.

Re: USB HDD recording problems

Mygglo29 — Thu, 08 Dec 2016 13:16:52 GMT

I read somewhere that it won't work with a SSD disc or USB flash stick.

I have also seen info regarding HD compatibility.

It was only three brands, Sony , Buffalo and I-O Data.

I can't find any of these for sale in EU.

How ever, Sony says this later:

It's possible that HDDs manufactured by other companies may be used, if they meet the following conditions:

IMPORTANT: Sony cannot guarantee the full operability of other manufacturer's HDDs on the TV, and is not responsible or liable for any issues that may occur.

(*EDIT* i went back and found that info, the links are posted below)

Quick info from the links below:

Unfortunately, a USB memory stick or USB SSD cannot be used for recording.

Power supply: We recommend HDDs that use an external power supply.

Check the following.
Reconnect the USB cable, and make sure that the BRAVIA TV and the mobile device are securely connected.
Check whether the USB cable supports data transfers. USB cables that are intended exclusively for charging cannot be used.
If the mobile device is using MTP (Media Transfer Protocol), it cannot be recognised.
Change the settings on your mobile device to either MSC (Mass Storage Class) or PTP (Picture Transfer Protocol).

If your BRAVIA television is a 2014,

or newer, model, the maximum file size supported are as follows:

File System	Max File Size	Max hard drive size
FAT16	2 GB	Not supported
FAT32	4 GB	2 TB
exFAT	16 TB	16 TB
NTFS	16 TB	16 TB

NOTE: Sony cannot ensure the compatibility between BRAVIA and non-Sony USB device.

All info are from here

What types of USB hard disk drives are compatible with Sony's Android TV?

Can a USB memory stick or USB solid-state drive (SSD) be used for recording?

What is the maximum file size that can be played from a USB device connected to my TV?

Moski

Re: USB HDD recording problems

brian.tjensen — Thu, 08 Dec 2016 13:19:40 GMT

I have not been able to find any information about which HDD or USB stick that are compatibly or not.

Only information I got from the TV, saying it need to minimum 32 GB.

Re: USB HDD recording problems

Mygglo29 — Thu, 08 Dec 2016 13:38:02 GMT

@brian.tjensen wrote:
I have not been able to find any information about which HDD or USB stick that are compatibly or not.
Only information I got from the TV, saying it need to minimum 32 GB.

Hi Brian !

My question was not really ment for you , but thanks !

I replied to Rooobb's reply and thought it would be nested under that ?

But i did some digging myself, see some posts up.

I hope it helps.

Moski

Re: USB HDD recording problems

brian.tjensen — Thu, 08 Dec 2016 13:40:23 GMT

Thank you for the information.

But I am very surprised that only so few HDD are supported for recording, can that really by the truth ?

It also says that USB stick is not supported, but I was able to make that work one time. Then after disconnected it and connected it, it did not work. It is very confusing....

Re: USB HDD recording problems

Mygglo29 — Thu, 08 Dec 2016 13:45:34 GMT

@brian.tjensen wrote:
Thank you for the information.

But I am very surprised that only so few HDD are supported for recording, can that really by the truth ?

It also says that USB stick is not supported, but I was able to make that work one time. Then after disconnected it and connected it, it did not work. It is very confusing....

I do think more HD:s are working:

How ever, Sony says this later:

It's possible that HDDs manufactured by other companies may be used.

I am going to get a WD with external power.

Did yours have external power ? (sorry if you wrote this all ready, i can't see the original post from here, typing this)

Re: USB HDD recording problems

rooobb — Thu, 08 Dec 2016 14:02:41 GMT

@Mygglo29 none will ever guarantee that a specific HDD will work with the TV, but in my experience compatibililty is quite wide (if referring to HDD, USB stick is another matter and even if they could work you have to spend a lot in order to buy one fast enough with a fraction of the space... and be aware that minimum 32GB means 64GB).

Thinks you have to remember:

HDD should be fast enough (rougly at least 5400 rpm) that is quite basic nowadays
it should not need more than 0,5A that is the maximum the TV could give. This requirement should keep the HDD less than 1TB or the HDD should have a separate power

@brian.tjensen did you reboot the TV? your problem is different from compatibility issues

Re: USB HDD recording problems

brian.tjensen — Thu, 08 Dec 2016 15:09:42 GMT

Now I have tried to reboot the TV, but no change, the Hdd is still not recognizeable.

Re: USB HDD recording problems

brian.tjensen — Thu, 08 Dec 2016 15:42:12 GMT

Now I after some more reboots I was suddenly able to register the HDD for recording. But then when I started to record, I was no longer able to change TV chanel and the menues was reacting very slowly. After a short time the TV froze completly, and I had remove the power from the TV i order to get it back to live.

Re: USB HDD recording problems

rooobb — Thu, 08 Dec 2016 15:50:47 GMT

being a 4k tv you should be able to change channel while recording... by reboot you mean the same that I do (pressing the power off button till the tv reboot itself? if so next try unfortunately could only be a factory reset

Re: USB HDD recording problems

brian.tjensen — Mon, 12 Dec 2016 15:35:56 GMT

I have solved the problem by using a USB dual power cable, then it works just fine with the Hdd. So it seems the power on the USB port is a little lower on the Sony TV than my previous Panasonic TV.

Re: USB HDD recording problems

LoneRaider — Sat, 09 Sep 2017 14:20:13 GMT

thanks for the valuable info on the min 32gb needing a 64gb disc as i have been going round in circles wondering why my new 32gb flash wasn't enough capacity to even register...so i will now buy a bigger hdd and hopefully that will solve the issue...otherwise there is nothing much in the manual about recording or caveats about what min 32gb actually means. so great advice

Re: USB HDD recording problems

Terrygale — Mon, 27 Nov 2017 21:17:07 GMT

Hi Brian

judt curious, what model / make dual usb did you buy? - think I might need one!

thanks in advance.