topic Re: Sky Q 4K - Wide Mode Unavailable in Android TV

Sky Q 4K - Wide Mode Unavailable

Goggle-Box — Thu, 08 Dec 2016 18:09:49 GMT

I have just connected a Sky Q box to a KD-65X9005C TV via HDMI 1 input set to enhanced mode. The Sky Q box is set for 2160p 10 bit and everything is working fine except for one issue: the TV no longer allows Wide Mode (Wide Zoom, Normal, Full, Zoom), to be changed. The TV displays the message "Not available with current signal" when the Wide Mode button is pressed on the Sony remote. If the Sky Q box is set to 1080p output, Wide Mode is restored as usual. This appears to be a Sony TV issue not allowing Wide Mode with 4K Hdmi input. The Sony TV also does not allow Wide Mode if viewing 4K via the built in Netflix, YouTube etc.

My question, then, is there some way to get Wide Mode working with 4K Hdmi input or streamed content?

Re: Sky Q 4K - Wide Mode Unavailable

Anonymous — Thu, 08 Dec 2016 22:45:05 GMT

@Risc0n - If your still lurking around these forums, are you able to test by any chance and confirm? (I dont have Sky Q)

Thanks.

Re: Sky Q 4K - Wide Mode Unavailable

Risc0n — Thu, 08 Dec 2016 23:22:22 GMT

Does not work here either. Think I read this is by design when displaying a 4K signal?

Re: Sky Q 4K - Wide Mode Unavailable

Anonymous — Fri, 09 Dec 2016 08:45:24 GMT

Thanks @Risc0n - it probably is by design, but still cant find information to state that

Im assuming that at 2160p resolution, the TV is set to 16:9 format anyhow - therefore these options would be disabled.

Re: Sky Q 4K - Wide Mode Unavailable

Anonymous — Fri, 09 Dec 2016 08:47:17 GMT

@Goggle-Box

Is there a particular reason why you would need Wide-Zoom etc when viewing 4K content via Sky Q?

Re: Sky Q 4K - Wide Mode Unavailable

Goggle-Box — Fri, 09 Dec 2016 10:25:36 GMT

When viewing films (primarily) 1/3 of the screen is black (top and bottom black bars). My preference has always been to zoom the picture so the whole screen is used. I appreciate this loses some of the picture and its a compromise but I didn't buy a 65" inch 4K tv just to have 1/3 of it blank. This has always been possible with 1080p why not with 2160p? (Same screen ratios) I don't see why the two inputs should be treated differently. Choice here is the key in my opinion and seems to be something that should just work.

Re: Sky Q 4K - Wide Mode Unavailable

Goggle-Box — Fri, 09 Dec 2016 12:17:19 GMT

To put this another way - why has Wide Mode been disabled for 2160p whilst it has always been available for 1080p?

Re: Sky Q 4K - Wide Mode Unavailable

Goggle-Box — Tue, 13 Dec 2016 18:09:52 GMT

@Anonymous

As this has been confirmed by multiple people (well 2 so far anyway) can this be added to the 2015 Android issues list?

Re: Sky Q 4K - Wide Mode Unavailable

Anonymous — Tue, 13 Dec 2016 21:20:44 GMT

Hi @Goggle-Box

You are quite right, I have added this to the bugs and issues list:

https://community.sony.co.uk/t5/android-tv/android-tv-bugs-and-issues/m-p/2265826#M14471

Im in the process of an update of those bugs and issues thread too ('bout time i got my butt into gear and updated them !)

I will also test other 4K sources later too - ones you mentioned like Netflix etc.

Cheers

Re: Sky Q 4K - Wide Mode Unavailable

Goggle-Box — Tue, 13 Dec 2016 22:10:41 GMT

@Anonymous

Many thanks

Re: Sky Q 4K - Wide Mode Unavailable

royabrown — Tue, 13 Dec 2016 22:17:37 GMT

Upscaling HD, or less, involves the relatively minor job of taking 2,073,600, or less, pixels and extrapolating them into 8,294,400 or less

Whereas zooming the centre of a 21:9 picture, already rendered as 16:7 UHD, approximately, to the 16:9 centre of the 21:9 picture, involves rendering some 6,319,543 pixels into 8,294,400

That's 3 times as many pixels to consider as any HD upscaling, Maybe the hardware just doesn't have three times the welly to deploy for this upscaling?

Re: Sky Q 4K - Wide Mode Unavailable

Anonymous — Tue, 13 Dec 2016 22:34:55 GMT

Im going to change the issue to something more generic. As the "Wide Mode" options are unavailable for Netflix, YouTube, KODI - no matter the resolution. I cant test Amazon, as I dont have an account.

Even forcing wide mode via a dedicated remote control button brings up message of "feature unavailable"

Re: Sky Q 4K - Wide Mode Unavailable

Goggle-Box — Wed, 14 Dec 2016 11:18:10 GMT

I have just tried the Sony PS4 Pro and this has the same issue. PS4 Pro Output Information: 3840x2160 - 60Hz, RGB, HDR 2K/4K, HDCP2.2. Tested by playing Star Trek Beyond HD film trailer. Black bars top and bottom - no way to adjust. So playing movies on the PS4 Pro also an issue with regards to Wide Mode on the Sony TV. Games, of course, not a problem but the Play Station does aim to be a media centre too.....

Re: Sky Q 4K - Wide Mode Unavailable

martinhew2300 — Thu, 01 Mar 2018 10:30:08 GMT

same with my 9305 most of the time wide mode not on the action menu on 1080 i .p doing my head in

Re: Sky Q 4K - Wide Mode Unavailable

LightFoot — Thu, 01 Mar 2018 17:29:46 GMT

Changing the aspect ratio, wide, zoom, smart etc. is left over from the pre-HD days. Most makes of TV (not just Sony) will not allow you to change the aspect ratio unless you change your signal source back to the Stone Age (576p) i.e. standard definition. So if you want to revert to a terrible picture then change your source e.g. Sky Q to 576p and then you will find you can change it to wide etc. It must be 15 years since I fiddled with the aspect ratio in the pre-Sky+HD days.

Re: Sky Q 4K - Wide Mode Unavailable

LightFoot — Thu, 01 Mar 2018 17:56:46 GMT

@LightFoot wrote:
Changing the aspect ratio, wide, zoom, smart etc. is left over from the pre-HD days. Most makes of TV (not just Sony) will not allow you to change the aspect ratio unless you change your signal source back to the Stone Age (576p) i.e. standard definition. So if you want to revert to a terrible picture then change your source e.g. Sky Q to 576p and then you will find you can change it to wide etc. It must be 15 years since I fiddled with the aspect ratio in the pre-Sky+HD days.

Sorry, I just tried 1080i on my Sky Q and Wide (Wide-zoom, Normal, Full, Zoom) are available from the Action Menu on my KD-55XE9305. I normally run in 2160p 10 bit mode with no Wide available. It didn’t work on my older TVs in 1080i.