topic Re: KD55X8509C in Android TV

KD55X8509C

Stevenwood197302 — Wed, 20 Jul 2016 12:10:01 GMT

Can someone clear this up for me, 2 retailers are now advising that the

KD55X8509C

Is now hdr via a software update, I looked last week on the Sony product page and it did say it was added for netflix, a review of this TV also inform the update does have hdr, after contacting Sony they say no? So does it now support hdr I'd so does it only do via netflix or can it take this from a HDMI inpit

Re: KD55X8509C

Anonymous — Wed, 20 Jul 2016 12:52:52 GMT

Hi there

Please see the solution in this thread:

https://community.sony.co.uk/t5/televisions/netflix-hdr-firmware-update-12th-april-kd49x8005cbu/m-p/2165414

Also, Sony have added this to their public knowledgebase:

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/110616/kw/HDR

HDR does indeed work on Netflix - however there are only a couple of shows that support this. You also need to be on the highest Netflix package too, in order to view HDR content.

Cheers

Re: KD55X8509C

Stevenwood197302 — Wed, 20 Jul 2016 14:13:04 GMT

That's not about my TV, and it's very conflicting, so please a simple yes
or no, does my TV now have hdr support for the model kd55x8509c please
--

sent from Nexus 6p

Re: KD55X8509C

Anonymous — Wed, 20 Jul 2016 14:26:15 GMT

Yes

Re: KD55X8509C

Stevenwood197302 — Thu, 21 Jul 2016 13:51:24 GMT

Dear Mr Wood

Thank you for your recent email.

In regards to your query, please note that we previously advised that your Sony KD-55X8509C is not a HDR compatible, and there is no firmware update to change it.

Should you have any further questions, please feel free to reply to this email.

Thank you for your enquiry.

Yours sincerely,
Yasmin
Sony customer support

Sony Europe Limited

So who's is correct? Sony? There are now several suppliers inform customer hdr, the last firm ware seems to suggest it, and a few reviews have updayed there content to say it does. Do o cancel me order?

Re: KD55X8509C

MiCal1967 — Thu, 21 Jul 2016 14:01:55 GMT

Try this to check :

http://demo-uhd3d.com/fiche.php?cat=uhd&id=144

Re: KD55X8509C

Stevenwood197302 — Thu, 21 Jul 2016 14:05:04 GMT

Thanks I take it download and see if it plays, or what am I looking for
--

sent from Nexus 6p

Re: KD55X8509C

MiCal1967 — Thu, 21 Jul 2016 14:10:47 GMT

This is what I used to check my KD55X8508C and was playable 100%.

I don't know of course if this is a real confirmation about HDRs

Re: KD55X8509C

Anonymous — Thu, 21 Jul 2016 14:46:42 GMT

Hi there

As per my first answer, this link from Sony confirms that your TV is HDR compatible:

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/110616/kw/HDR

Your TV is the X85C series

Cheers

Re: KD55X8509C

Stevenwood197302 — Thu, 21 Jul 2016 15:06:04 GMT

Thanks I hope you are all correct and Sony are wrong, surely that should
know? Why would they want to be so confusing over this surely this is a
great service for their customers and a cheap way onto HDR
--

sent from Nexus 6p

Re: KD55X8509C

Marino.Manolo — Thu, 21 Jul 2016 16:39:36 GMT

Press Release, Sep 02, 2015 15:45 BST

http://presscentre.sony.co.uk/pressreleases/sony-expands-high-dynamic-range-compatible-range-on-2015-4k-ultra-hd-tvs-1210664

"In addition to the previously announced X94C and X93C series, Sony is also adding HDR compatibility to the X91C, X90C, X85C and S85C series via a network update".

Manolo