topic Re: No wifi when starting TV in Android TV

No wifi when starting TV

parost — Thu, 15 Dec 2016 18:02:55 GMT

It takes a few minutes until I have WIFI a my Sony Android TV.

Router is very nearby. I have tried both both DHCP and Static IP.

Re: No wifi when starting TV

Anonymous — Thu, 15 Dec 2016 19:56:20 GMT

Hi there

If the router is nearby - just use an ethernet cable and change network settings accordingly. ?

Cheers

Re: No wifi when starting TV

parost — Sun, 01 Jan 2017 15:47:32 GMT

I am not able to use a network cable.

What is causing this and how could it be solved. Sometimes I need to go to network settings and connecti to the network after turning on the TV.

Re: No wifi when starting TV

chrisc383 — Sun, 01 Jan 2017 16:38:05 GMT

I have the same issue. Up to 2-4 minutes before it comes online, in my case its on XD93. Fortunately, I was able to connect it via LAN port.

Re: No wifi when starting TV

Anonymous — Mon, 02 Jan 2017 21:42:15 GMT

Hi there

Before I pass this onto Sony Support, can you:

Ensure that you have the latest firmware installed
Factory reset the TV

Besides, Sony will get you to do those two steps anyhow. Also, you have not mentioned which model TV you have ?

For both @parost and @chrisc383 - What brand/model router do you have? Just seeing if there are simularities.

Cheers

Re: No wifi when starting TV

parost — Tue, 03 Jan 2017 05:42:19 GMT

I believe this is a generic problem. I had the same problem with the previous TV (same model that went in to a boot loop and was exchanged).

I have made a factory reset and have the latest firmware.

TV: Sony KD-55XD8505

Router: Netgear R7000

Re: No wifi when starting TV

chrisc383 — Tue, 03 Jan 2017 09:57:53 GMT

In my case its Asus AC88 running stock firmware 3.0.0.4.380_4180, I was connecting using 5Ghz SSID, WPA2/AES. TV is XD93.

I had also a case when WiFi connected TV had LAN access, but no Internet access - reboot solved this, but seeing how long it takes to initialize WiFi connection, I switched back to Ethernet port.

Re: No wifi when starting TV

Anonymous — Wed, 04 Jan 2017 21:23:19 GMT

Hi @parost

I have escalated your issue in this thread, as well as your other issue (HERE) to Sony Support. Let us know how you get on.

Cheers

Re: No wifi when starting TV

Anonymous — Tue, 10 Jan 2017 18:00:14 GMT

HI @parost

For some reason Sony cannot find any contact details on record. Can you please send me a private message with at least an email address and ill forward it to Sony.

If you are not happy to do so, please contact Sony via:
http://services.sony.co.uk/supportmvc/en/Contact/Email

Cheers

Re: No wifi when starting TV

parost — Tue, 10 Jan 2017 18:19:20 GMT

It happened again. I needed to remove the tv device from Google Home and uninstall the cast app from the TV...