topic Re: Frozen screen on KDL 43w756c in Android TV

Frozen screen on KDL 43w756c

struthers1 — Sat, 16 Jul 2016 14:17:19 GMT

new TV. Was instructed to update. Blue circular arrow spun around for about 20 mins then stopped. Unable to turn set off or do any other function. Screen frozen, can't do anything except look at frozen blue arrow

Re: Frozen screen on KDL 43w756c

Anonymous — Sun, 17 Jul 2016 17:39:11 GMT

Hi there

If this has not unfroze itself yet - unplug TV from the mains for a couple of minutes and try again. Once you have got the TV working again, I would recommend a factory reset, to clear any issues.

Cheers

Re: Frozen screen on KDL 43w756c

rooobb — Mon, 18 Jul 2016 07:43:05 GMT

Be aware that if that screen was related to th fiormware update it can go for far more than 30 minutes and you should not unplug it till it is finished....

Re: Frozen screen on KDL 43w756c

struthers1 — Mon, 18 Jul 2016 07:51:42 GMT

Have tried unplugging. Tried to put back to factory settings back the hand controls and the on off button at the back of the set do not work so I can't do this. Help!

Re: Frozen screen on KDL 43w756c

MiCal1967 — Tue, 19 Jul 2016 10:40:56 GMT

Was your TV connected to Internet via WiFi when the Update was performed?

If yes then try turn OFF your Router Modem, leave this OFF and then do what Quinnicus said.

This way a firmware Update is prevented from continuing installation and there is a possibility to Boot.

If you manage to boot normally, do not Power On your Router, do not try a wired connection, wait one minute for TV to stabilize and then perfom a factory Reset.