topic Re: Is my 8509 died? in Android TV

Is my 8509 died?

mr.iceman — Mon, 27 Mar 2017 20:34:25 GMT

Hi,

i bought today The last of us on psn i have PS4 Pro i started game so it asked me do i want to turn on HDR as my tv has it so i clicked ok . I played maybe 5 minutes and tv turned off Led light is off no respond from tv disconnected from power for 15minutes still nothing. IS it dead can i do something more? Or wait till tomorrow and call support? Or just throw thru the window and buy something diffrent as this one is one big mistake, never again sony.

Thanks

Lucas

Re: Is my 8509 died?

Anonymous — Mon, 27 Mar 2017 22:30:04 GMT

Hi there

First thing to do is to unplug all connecting cables - HDMI, aerial etc. Does the TV switch on with just the power cable connected?

If not - is the TV plugged into a surge protector or multi-gang power plug? If so, connect the power directly to the wall and test?

If all is dead - then you will need to have it repaired, see:

http://services.sony.co.uk/support/en/repair/asc

Cheers

Re: Is my 8509 died?

mr.iceman — Tue, 28 Mar 2017 13:44:40 GMT

I s dead thanks god had a 5yrs warranty

Re: Is my 8509 died?

Anonymous — Tue, 28 Mar 2017 17:41:52 GMT

It does appear that a 5yr warranty is essential in this day and age !