topic Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004? in Android TV

BUG: Random restarts after updating to 6.0.1 v6.1004?

Jecht_Sin — Sun, 26 Mar 2017 12:56:18 GMT

I have got a 49XD8099 and recently updated (via USB) to the latest Android 6.0.1 version, v6.1004 (March 15 2017 release). I don't know if it has to do with the fact that after updating I could find out why I couldn't connect to the WiFi, and configured the tv to use WiFi accordingly, but since then I keep having the tv restarting Android randomly once or twice per day with the television in stand-by.

I first could notice it because after a reboot it goes to the HDMI 4 (since I don't have an antenna I have set it up that way to avoid turning on the PS4), and then checking with the side-loaded CPU-Z I can see the uptime. Now it just restarted in front of my eyes.

Again, the only difference is that I am now using WiFi. I'll try going back to wired and see if it happens again, still I am getting quite tired of this kind of issues. Anyone else getting the same problem?

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Kuschelmonschter — Mon, 27 Mar 2017 05:39:41 GMT

This is nothing new. It already happened with Lollipop on my set. Sometimes it wouldn't do it for a long time, then, all of a sudden, frequent reboots in standby start again. I don't know what it depends on. Standby behavior is bad anyway, see my review. I don't know what the TV does in standby all the time.

Also see my bug tracker.

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Jecht_Sin — Mon, 27 Mar 2017 07:14:28 GMT

Well, it's very new to me. I never had Lollipop and with 6.0.1 I never had a restart in standby before updating to v6.1004. Now I switched it back to a wired connection, even disabling the WiFi, and it still does it.

I'd just like to know what Sony (and first of all Mediatek!!) are doing. (frequent) random system reboots aren't acceptable. This feels like Windows Blue Screen of Death all over again. And since we are not rooted it can't be an user fault, it's the OS/kernel.

Anyway, I thought the issues reported here were going to be escalated to Sony. Is it still the case?

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Kuschelmonschter — Mon, 27 Mar 2017 09:05:29 GMT

They do get escalated, but most of the time it is worth [profanity removed by moderator].

Quality indeed is underwhelming...

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Jecht_Sin — Wed, 29 Mar 2017 08:07:26 GMT

Funny.. It seems to have stopped. At least I didn't have any restart in the last day and a half. Using the tv more than usual. I even tested a Chromecast switching between the Chromecast and Googlecast of the tv!

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Kuschelmonschter — Wed, 29 Mar 2017 08:12:59 GMT

I assume something happens from the outside. Probably some silent update that needs a reboot. Like with the info butten on Netflix that suddenly worked again without any update...

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Jecht_Sin — Wed, 29 Mar 2017 09:24:20 GMT

I had more or less the same idea.. Actually I know of cases of systems going banana because of bugs in the servers. The OS still should never reboot itself for something from the outside (that's a big no, a critical issue), but it's also true that some weird server behaviour can have good chances of triggering hidden clients bugs.

At least I hope this has been the case. Although I am quite sure I will experience some more reboots in the near future.. In case I'll post them here.

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Kuschelmonschter — Sun, 09 Apr 2017 05:33:28 GMT

After quite some days without a reboot, I had one tonight while the TV was in standby...

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Jecht_Sin — Fri, 14 Apr 2017 08:23:18 GMT

In my case I have been monitoring it, and I reached 6-7 days without any issue. Then I rebooted it manually because I had other issues (nothing major, though). Oh well, at least it seems fine, now. After the update it was every few hours.

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Kuschelmonschter — Fri, 14 Apr 2017 08:26:28 GMT

Sony probably brought in some quick fixes via backdoor after the update .

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Jecht_Sin — Tue, 18 Apr 2017 07:56:55 GMT

aaand... it started again! A couple of days ago. With no VPN apps installed, in case you've read my previous post. Actually I didn't install anything since my last post here. Now it has been quite for 20 hours or so, but I am frankly getting sick of this kind of issues. I expected much more from a Bravia tv, especially considering the great experience I have with Xperia phones. But sure, they run on Qualcomm SnapDragon, not some Mediatek junk.

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Kuschelmonschter — Tue, 18 Apr 2017 07:57:35 GMT

Had one too this night...

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Jecht_Sin — Tue, 18 Apr 2017 08:12:21 GMT

The thing is that when it happens to me, it reboots at least 2 or 3 times per day. Then it stops. Well, it did the last time. Let's see if it stopped this time as well.

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Kuschelmonschter — Tue, 18 Apr 2017 10:01:41 GMT

Tomorrow is release day for ATV1 (firmware V3.865). Sony is probably messing with their servers? It shouldn't crash devices though. I even have "automatic software downloading" disabled...

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Jecht_Sin — Thu, 20 Apr 2017 11:39:55 GMT

Ah, I don't know anymore. Right now it's doing it once per day. With the last one 33 hours ago. Still, it shouldn't matter. Should not as in any change in the remote servers should never cause a client reboot.

But please report in here if you still get the issue with 6.0.1 as well!

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Kuschelmonschter — Thu, 20 Apr 2017 11:42:11 GMT

I already had 3.843 installed which was based on 6.0.1 and also had the problem there...

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Kuschelmonschter — Fri, 05 May 2017 04:26:03 GMT

My TV is currently rebooting every night.

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Anonymous — Fri, 05 May 2017 04:42:49 GMT

@Kuschelmonschter

May I ask how you know its rebooting at night?

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Kuschelmonschter — Fri, 05 May 2017 04:47:52 GMT

I typically switch off my TV in the evening from inside Kodi as I also use it for Live TV. When I come back in the morning and turn on the TV, Sony's own Live TV is running (instead of Kodi), which is always the case after a reboot. When I then hit the HOME button, the menu loads rather slowly as it is not in the RAM anymore. So the TV has rebooted...

Betreff: BUG: Random restarts after updating to 6.0.1 v6.1004?

Anonymous — Fri, 05 May 2017 04:54:46 GMT

Ahh, ok.

I know this is going to sound like a newbie question here... But have you tested this with all devices disconnected from the TV (assuming you have connected devices that is). Ruling out possibilities until only 1 possible answer remains.

But your not the only one complain of restarts/rebooted @Risc0n is too.