topic TV asking me to tune channels every time I turn it on in Android TV

TV asking me to tune channels every time I turn it on

ooli_1 — Fri, 24 Nov 2017 18:20:16 GMT

Hi,

My TV recently has started saying “no channels stored” every time I turn it on, and I have to click cancel on it every time. I don’t have, need, or want channels tuned to it, I use it as a screen for other devices only.

Attempting to tune results in “no results found” and back to square one.

Any ideas how to stop this annoying feature?

Re: TV asking me to tune channels every time I turn it on

EdwinaU — Fri, 24 Nov 2017 19:40:31 GMT

Hi Ooli,

Welcome to the Community! Please can you let us know what TV model you are using so we can look into this for you?

Cheers,

EdwinaU

Re: TV asking me to tune channels every time I turn it on

ooli_1 — Sat, 25 Nov 2017 14:37:35 GMT

Hi there,

Its a KD-65X8509C

It updated recently also, so I assume it’s fully up to date.

Thanks

Re: TV asking me to tune channels every time I turn it on

Drewde — Mon, 27 Nov 2017 16:43:46 GMT

Hi,

Is there an aerial connected when you scan for channels? - it still doesn't pick anything up?

It wasn't happening before the update? Have you tried a factory reset?

Thanks,

Drew

Re: TV asking me to tune channels every time I turn it on

ooli_1 — Mon, 27 Nov 2017 17:29:15 GMT

No, there is no aerial connected. I use it as a display only, the input is HDMI only. I want it to stop asking me to tune it, as I don’t need it tuned, and do not have an aerial to do so.

Yes it started asking me around 1 month ago. It’s never been an issue before and never been tuned.

I have not done a factory reset as I don’t want to lose my settings but I suppose as a last resort I may have to.

Thanks

Re: TV asking me to tune channels every time I turn it on

Drewde — Thu, 30 Nov 2017 11:08:42 GMT

Please try a factory reset and hopefully that fixes the issue - unfortunately you will lose your settings.

Let me know if it works.

Thanks,

Drew