https://community.sony.ro/t5/android-tv/screen-goes-blank-but-audio-plays-when-streaming-netflix-and/m-p/2408569#M24244 <P>Hi deaconj999, and welcome to the community.</P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can find detailed instructions on how to perform a factory reset here: http://bit.ly/2AWPLmT.&quot;}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:[null,0],&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}">It's best to perform a factory reset on your TV. You can find detailed instructions on how to do this <A href="http://bit.ly/2AWPLmT" target="_self">here</A>.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can find detailed instructions on how to perform a factory reset here: http://bit.ly/2AWPLmT.&quot;}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:[null,0],&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}">Let us know how you get on.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can find detailed instructions on how to perform a factory reset here: http://bit.ly/2AWPLmT.&quot;}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:[null,0],&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}">Thanks,&nbsp;</SPAN></P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can find detailed instructions on how to perform a factory reset here: http://bit.ly/2AWPLmT.&quot;}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:[null,0],&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}">Pascale_F</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> Sat, 23 Dec 2017 11:15:46 GMT Pascale_F 2017-12-23T11:15:46Z https://community.sony.ro/t5/android-tv/screen-goes-blank-but-audio-plays-when-streaming-netflix-and/m-p/2408462#M24232 <P>Randomly sometimes Netlfix&nbsp;loads and shows content, however when played blank screen loads but with background audio playing of whatever was selected.</P><P>Amazon app seems to do the same but google play doesn't seem to.</P><P>Reboot corrects.&nbsp;</P><P>Any ideas please?</P> Fri, 22 Dec 2017 22:11:34 GMT https://community.sony.ro/t5/android-tv/screen-goes-blank-but-audio-plays-when-streaming-netflix-and/m-p/2408462#M24232 deaconj999 2017-12-22T22:11:34Z https://community.sony.ro/t5/android-tv/screen-goes-blank-but-audio-plays-when-streaming-netflix-and/m-p/2408569#M24244 <P>Hi deaconj999, and welcome to the community.</P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can find detailed instructions on how to perform a factory reset here: http://bit.ly/2AWPLmT.&quot;}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:[null,0],&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}">It's best to perform a factory reset on your TV. You can find detailed instructions on how to do this <A href="http://bit.ly/2AWPLmT" target="_self">here</A>.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can find detailed instructions on how to perform a factory reset here: http://bit.ly/2AWPLmT.&quot;}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:[null,0],&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}">Let us know how you get on.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can find detailed instructions on how to perform a factory reset here: http://bit.ly/2AWPLmT.&quot;}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:[null,0],&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}">Thanks,&nbsp;</SPAN></P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can find detailed instructions on how to perform a factory reset here: http://bit.ly/2AWPLmT.&quot;}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:[null,0],&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}">Pascale_F</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> Sat, 23 Dec 2017 11:15:46 GMT https://community.sony.ro/t5/android-tv/screen-goes-blank-but-audio-plays-when-streaming-netflix-and/m-p/2408569#M24244 Pascale_F 2017-12-23T11:15:46Z