topic Re: KD-49XE8396 in Android TV

KD-49XE8396

Fairview21 — Tue, 16 Jan 2018 10:46:18 GMT

I have just purchased Sony KD-XE8396 TV and the screen size is small for SKYQ,Netflix and Amazon for MOVIES ONLY.There is no problem with 4K UHD Sky Q Sports programes.

A colleague has a similar Samsung TV and does not have this problem. Equally, she has a Sony OLED TV and does not have this problem.

Re: KD-49XE8396

Sean_Mc — Wed, 17 Jan 2018 10:07:30 GMT

Hi Fairview21,

Welcome to the Sony Community.

Can you tell me if you are you receiving any error messages on the screen?

Thanks,

Sean Mc

Re: KD-49XE8396

Fairview21 — Wed, 17 Jan 2018 16:26:45 GMT

Yes, it says " feature not available"

[...]

Message edited by Sean Mc. Removed personal details

Hi again,

We'd recommend getting in touch with Sony Support for further advice.

Thanks,

Sean Mc