topic Re: Free 4k Movie offer - Just not appering in Android TV

Free 4k Movie offer - Just not appering

StoufferTheCat — Mon, 05 Mar 2018 19:35:26 GMT

So is there a trick to actually getting this free UHD movie redeemed?

I've been into the apps and there was an icon telling me I could get a free movie. I clicked it, clicked "Redeem" and I'm taken into the Google TV App. However there is no option to redeem the free movie.

I've been trying on and off for the past 2hrs now, have switched off and on the TV, checked for updates to the App - nothing. The "click here to reddem your free movie" is no longer on the "Home Page" and there is no option to redeem in the Google App.

Why oh why this couldn't be done via a voucher code or similar I don't know.

So what else can I try?

Re: Free 4k Movie offer - Just not appering

jumpsuit — Tue, 06 Mar 2018 13:27:22 GMT

Hi @StoufferTheCat

Edit - Have had confirmation that the offer is still ongoing,

I think its best you phone Support on +44 (0) 2073652810

Out of interest has your TV performed any updates recently?

Re: Free 4k Movie offer - Just not appering

jumpsuit — Tue, 06 Mar 2018 14:09:53 GMT

Just to say this has been escalated to check Sony are aware of this issue.

Other members have also reported this problem.

As soon as I have any news I will post back.

Cheers

Re: Free 4k Movie offer - Just not appering

aston100 — Tue, 06 Mar 2018 15:13:37 GMT

I have managed to resolve this via a workaround.

I went into the google play movies app on my android phone, and found the offer for the 4k movie right there.

Clicked it and it brought up the list of (mostly terrible) free 4k movies.

I selected the least horrible movie and went over to my TV.

After exiting and re-entering the google play movies app on the TV, I found the movie I had selected available to me in my library.

Would be interested in knowing if this worked for anyone else.
In my circumstance, I had never used the app on my phone before, so that may be a factor in my resolution.

PS: as I stated elsewhere, Sony support where awful and clueless on the phone, arguing about whether a googlemail email address is a valid google email address and suchlike and thought resetting my TV would be the best solution without even trying to check the issue I was trying to explain to them. It was a very cliched "turn it off and back on again" style of support.

My TV was left in a worse state than before I made the mistake of engaging that team on the phone.

Re: Free 4k Movie offer - Just not appering

jumpsuit — Thu, 08 Mar 2018 10:05:50 GMT

Hi again @aston100

Can I ask what TV you have and do you know what version of the

Google Play Movies and TV app you were using?

(Also could any other members reading that can't access the movie offer

let us know the same info?)

Thanks

Re: Free 4k Movie offer - Just not appering

aston100 — Thu, 08 Mar 2018 10:57:13 GMT

49xe8004

No idea what version of the app - presume the latest one given the Sony telephone support people reset everything back to factory default and then when I went into thr Play Store, all the apps updated themselves.

Re: Free 4k Movie offer - Just not appering

jumpsuit — Thu, 08 Mar 2018 11:23:10 GMT

No worries

Thanks for getting back to me

Re: Free 4k Movie offer - Just not appering

StoufferTheCat — Thu, 08 Mar 2018 12:01:53 GMT

So no matter what I tried - just could not get the offer to appear on the TV.

I had a sudden thought and launched the app on my main PC in the house - option was there and I redeemed the movie that way.

Cannot see that being the desired way of doing it - but got there in the end.

Sony - vouchercodes next time please!

Re: Free 4k Movie offer - Just not appering

aston100 — Thu, 08 Mar 2018 12:19:24 GMT

You managed a workaround via PC and I managed it via my Android phone.

So I guess the preferred method of accessing the offer via the TV is broken.

At least it's good to know there are workarounds - i.e. access the google play movies app via some other device.

Re: Free 4k Movie offer - Just not appering

jumpsuit — Thu, 08 Mar 2018 12:19:06 GMT

Hi @StoufferTheCat

Not the easiest process for you I know but

glad its sorted

As I mentioned before, Sony are investigating this for our members and any info helps.

Can you let me know which model TV you have and if possible do you know

the Movies and TV app version on the TV?

Thanks

Re: Free 4k Movie offer - Just not appering

Rajruparelia — Sat, 10 Mar 2018 17:50:38 GMT

I have the same problem.

Re: Free 4k Movie offer - Just not appering

jumpsuit — Fri, 23 Mar 2018 13:22:59 GMT

Hi all who have experienced problems claiming the free 4k movie

from the Google Play Movies and TV app.

This is just to say that Google believe they have fixed the problem.

One member has reported the offer is now visible within the app.

Can anyone affected let me know if the app on their TV is now showing

the offer in its menu bar?

Thanks

Re: Free 4k Movie offer - Just not appering

aston100 — Fri, 23 Mar 2018 14:53:45 GMT

Unfortunately I was pretty much forced to take Spiderman Homecoming due to inability to identify all the movies available in this offer.

As I mentioned elsewhere, I was able to establish that this was one of the movies in the offer through trial and error as I clicked on each recent movie in the app and went to the payment options to see if it advised that it could be redeemed or not.

I also managed to establish that Elysium and Chappie were part of this offer too, but since I had already watched them recently, and because it was destroying my soul to do this laborious manual activity, I settled for Spiderman.

I wonder if Google will allow anothe rpick as a form of goodwill gesture for the hassle?

Re: Free 4k Movie offer - Just not appering

Ivelin.b — Fri, 23 Mar 2018 22:24:21 GMT

only think thats is free over world is possibility to breathe oxygen.

In short u could have your free month but first give them your bank details same az netflix...

So now you know what is only free ... even for water in home you pay....