topic Re: Youtube pop up saying its stopped working on tv in Android TV

Youtube pop up saying its stopped working on tv

Jimbot07 — Tue, 27 Mar 2018 21:46:10 GMT

I have reset my t.v. from the power source, checked and troubleshootee from tv built in diagnostics checks and even internet connection and speeds and all returned with no issues. I have checked the tv for any updates and it is up to date with auto update switched on. Also have tried a force stop for YouTube app but this does not resolve either any suggestions

Re: Youtube pop up saying its stopped working on tv

Mick_D — Wed, 28 Mar 2018 18:35:57 GMT

Hi @Jimbot07, welcome to the Sony Community

Can you let us have the TV model number and production year? It could help identify the source of the problem.

Thanks

Mick

Re: Youtube pop up saying its stopped working on tv

Jimbot07 — Wed, 28 Mar 2018 19:04:03 GMT

Hi Mick

Thanks for the helo. Where do i find what year it was made in ?

Model no. KDL-50W807C

Softwate version PKG3.925.0140EUA

Re: Youtube pop up saying its stopped working on tv

Mick_D — Wed, 28 Mar 2018 19:11:54 GMT

Hi – purchase year would do I think yours is a 2016?

We've had a few people recently compain of issues with YouTube and it may be the app is in the process of being updated. It often takes a while to 'settle down' and work smoothly again.

Maybe have a read through the other threads to see if there are any common denominators?

Cheers

Mick

Re: Youtube pop up saying its stopped working on tv

Jimbot07 — Wed, 28 Mar 2018 19:14:01 GMT

Yeah it was purchased in 2016 but wasn' sure if manufactured then or before. Anyway I'll keep an eye out over the next while and see how i get on

Thanks again

James