topic Re: KDL-55W755C in Android TV

KDL-55W755C

richardlister6884 — Thu, 24 Mar 2016 11:22:23 GMT

Hi,

I have an issue with a KDL-55W755c.

I have had the TV for about 6 months and recently, when I turn the TV from standby after say 8 hours the sound is very low.

If I fully power the TV down, so hold the power button down on the remote until it shutsdown, the sound comes back to normal.

Any suggestions?

Thanks

Rich

Re: KDL-55W755C

Anonymous — Thu, 24 Mar 2016 13:53:56 GMT

Hi there

Are you using the TVs internal speakers or an external audio device like a sound bar? What happens if you press the volume button on the remote control? Has this always been the case or is it a relatively a new problem?

Cheers

Re: KDL-55W755C

richardlister6884 — Thu, 24 Mar 2016 15:44:23 GMT

Hi,

Thanks for your reply.

I am using the internal speakers.

If I press the volume button, the volume does go up, but I have to increase the volume level to about 2x what I usually set it to.

This has only just started happening in the past week, not noticed this before.

When I do a 'hard' reset, (hold down the power button on the remote until it restarts with the SONY / Android and spinning red/gree/blue/yellow balls) then when the TV comes back on, the volume is too loud and I have to turn it back down to my usual setting.

So, resetting seems to fix it, but when it's powered off in standby for sometime, and turned back on, the volume is low again and I have to do the hard reset.

Rich

Re: KDL-55W755C

Anonymous — Thu, 24 Mar 2016 15:52:09 GMT

Hi there

I understand now

I think the first two steps to begin with are:

Please ensure you are on the latest firmware. See HERE
Once updated, or if you already have this update installed, can you please do a factory reset. I have seen it fix many weird and unusual problems. See HERE

See if this helps.

Cheers

Re: KDL-55W755C

MiCal1967 — Thu, 24 Mar 2016 17:42:50 GMT

Can you check this:

http://docs.esupport.sony.com/imanual/NA/EN/EX720_UC/st_soundmenu_uc.html

I don't know if your tv set has the feature Advanced Auto Volume.

Also see this article:

https://us.en.kb.sony.com/app/answers/detail/a_id/33593/~/what-is-advanced-auto-volume-feature%3F

Re: KDL-55W755C

Anonymous — Thu, 24 Mar 2016 17:52:46 GMT

No it doesnt - clear audio+ i believe

To save confusion, that support doc is for the 2011 EX720 TV, so may not be applicable?

Re: KDL-55W755C

MiCal1967 — Thu, 24 Mar 2016 18:05:13 GMT

Yes this is another model.

I don't know if this is a similar

http://docs.esupport.sony.com/imanual/NA/2013/W802A/uc_uen/c_snd_qv.html

but I suppose the circuit is the same

Re: KDL-55W755C

richardlister6884 — Tue, 29 Mar 2016 12:16:50 GMT

Hi Quinnicus,

I did a hard/factory reset and that 'seems' to have fixed it!

I'll report back if it's persisstent.

Is there a method to reset all settings? All that seemed to have changed was the channels, all other settings and apps remained the same.

Many thanks for your help!

Re: KDL-55W755C

Anonymous — Tue, 29 Mar 2016 13:16:36 GMT

Hi there

Glad that it appears to work.

In regards to your question, did you follow this guide? As this should reset everything.

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66442/kw/

Cheers