topic Re: KDL-50W809C - Satellite channels re-sorting themselves in Android TV

KDL-50W809C - Satellite channels re-sorting themselves

tleddy — Wed, 07 Oct 2015 13:53:26 GMT

This TV is such a disappointment. In addition to the problems already mentioned I've having an annoying problem with satellite channels which I wonder if there's a fix for.

The TV has scanned Astra 2E and picked up the free to air channels. No issues there.

I sort the channels in my order of preference. The interface for doing this is a bit clunky, but it works.

Now for the really annoying part. A number of days later, the channels will revert to their original position when first tuned in. I've no idea why it's doing this. I haven't rescanned the satellite or touched the satellite tuning or channel order in any way. It's done this on me about 4 times in the space of three weeks.

Anyone have any ideas if this is a fault or just a setting I need to change?

I've sent a message to Sony support but as expected have received no response.

Re: KDL-50W809C - Satellite channels re-sorting themselves

Anonymous — Wed, 07 Oct 2015 15:41:01 GMT

Hi there

Im not sure if this is just for DTT broadcasts, but thought its worth a shot. Try turning OFF "Digital Auto Service Update' in the settings.

Cheers

Re: KDL-50W809C - Satellite channels re-sorting themselves

tleddy — Sun, 18 Oct 2015 11:18:05 GMT

Thanks for the suggestion.

I have tried setting "Digital Auto Service Update" to off, but it made no difference. E4, Film4 and More4 were still randomly moving back to their old position. However since my Bravia got its Android update last week the problem hasn't reoccurred. Hopefully it's fixed for good.

For those who are interested, the Oct 13th Android update has improved TV responsiveness and stability. I'm not in the UK so I got my update on time.

Re: KDL-50W809C - Satellite channels re-sorting themselves

davidryan34 — Sat, 09 Jan 2016 19:55:20 GMT

Hi tleddy,

Has this issue been resolved for you?

I bought the Bravia KD-55X8509 just after Christmas and have been pulling my hair out over the last week or so with this same issue. I've had channels disappear whereas more commonly others will revert back to the original number it was when I first tuned in the channels. I wanted to have all the news channels, music channels etc in order but I haven't been able to get a stable channel list. I updated the TV to the latest firmware (v3.169) yesterday but the issue of channels resorting occurred again today.

If you have any advise or were able to resolve thiss issue can you advise please. The cheap 4Life combo box that I have in the bedroom never caused any similar issues when I resorted the channel list, you pay big money for a TV and you have to deal with these silly issues that should not be occuring in the first place.

Cheers,

David

Re: KDL-50W809C - Satellite channels re-sorting themselves

tleddy — Sun, 10 Jan 2016 12:23:14 GMT

No, unfortunately the problem hasn't been resolved. It just seems to lose the satallite channel sort order after a few weeks rather than losing them within a few days.

What's even more annoying is that the channels also stop working when they unsort themselves, and I have to re-tune them in again. This is not acceptable on any device nevermind an expensive TV.

It also to detunes the terrestrial channels and I have to go through th retuning process for them every few weeks too.

I live in hope that Sony will get the software on this TV up to the level of it's competitors soon i.e. all features working reliably. In the meantime I'll continue to advise anyone buying a new tv to get a Samsung or LG.

Re: KDL-50W809C - Satellite channels re-sorting themselves

davidryan34 — Sun, 10 Jan 2016 18:23:36 GMT

Hi tleddy,

Thanks for replying. I saw when working through the settings that you can load a channel list from a USBnor savebyour xurrentnlist to USB for future use. I hope to make as many changes as possible and save them to a USB before the channels change and revert back. Hopefully this might save some time but we shouldn't have to revert to these measures justvto watch some UK satellite/Saorview channels.

One of the reasons I bought this TV was that it had a dual satellite tuner with the Saorview connection. I'm going to contact Sony regarding this issue but I'm not expecting any immediate solution. Hopefully this issue is resolved sooner rather than later.

Regards,

David

Re: KDL-50W809C - Satellite channels re-sorting themselves

Anonymous — Mon, 11 Jan 2016 02:12:18 GMT

Hi there

I have added this to the list of bugs and issues as i have seen many have the same problem.

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2089574#M39396

Will try to find out whats going on.

Cheers

Re: KDL-50W809C - Satellite channels re-sorting themselves

davidryan34 — Mon, 11 Jan 2016 10:21:14 GMT

Hi Quinnicus,

Thanks for replying and for noting the issue. Hopefully Sony resolve the issue soon, it's a pain having to constantly delete channels that had been deleted a day earlier.

Many thanks,

David

Re: KDL-50W809C - Satellite channels re-sorting themselves

bljensen — Mon, 01 Feb 2016 15:11:46 GMT

Hi, I am using the KD-49X8305C. Since I've got SW version v3.169 on it, the channels re-sorting themselves seemed solved, until I started too use Side View again, then the problem came back. So I've stopped using Side View

Re: KDL-50W809C - Satellite channels re-sorting themselves

davidryan34 — Thu, 04 Feb 2016 12:16:17 GMT

Hi bljensen,

I'm still having issues and I have the latest SW version applied to the TV.
On my satellite connection channel 7 is BBC Four and from 8-12 there are
BBC Alba, and three BBC One channels, Scotland, Wales and Northern Ireland.
I have repeatedly deleted channels 8-12 and sometimes within a minute at
least one of the channels has been restored back into the guide. They all
return within a few days.
I had a number of kids channels tuned in from 60-69, they have all reverted
back to their original numbers.

I've noticed a couple of new issues which I didn't notice before. After I
move through the channels and decide to stay on a particular channel,
within ten seconds the screen goes black and the channel refreshes, its
like I've reselected the channel when I haven't. Another issue is if I'm on
the digital channels (Irish Saorview channels) and go over to the satellite
channels, none of the UK channels will be available. The TV says something
like antenna issue, channel unavailable. If I go back to the Digital
section and then retry the satellite channels the channels are all there as
normal.

I wonder is having the two feeds from the satellite, dual tuner function
causing the issue. It shouldn't be and this is one of the reasons why I
bought the Sony Android TV so that I wouldn't need a Sky box or any other
TV input.

I'm finding it very frustrating having paid so much for the TV that these
minor issues are still happening.

Regards,

David

Re: KDL-50W809C - Satellite channels re-sorting themselves

MiCal1967 — Fri, 05 Feb 2016 14:27:48 GMT

I have exactly the same problems. I wonder if you also have the "slow motion" during adjustmenets.

I believe that all problems start from a general malfunction inside Settings-Digital Settings.

Arrow keys respond almost 3 seconds after pressing making difficult or impossible to adjust, select, index or store.

It seems like Television has no processor power or internal memory use inside Settings-Digital Adjustments.

I also don't like that adjustment options are very very poor. There is no channel preview during arrange, there is no rename, there is no skip, there is no favorites. Everything that a normal receiver MUST have does not exist.

Ther should also be a software(app) for Android or PC to save channels, settings or make arrangements from this program and upload to TV. Simple things that exist for satellite receivers for more than 20 years.

Re: KDL-50W809C - Satellite channels re-sorting themselves

jusw_uk — Mon, 08 Feb 2016 13:14:02 GMT

I also have this problem with the "slowness", in my case trying to edit the satellite channels. This combined with other features such as not being able to type channel numbers to navigate quickly through the massive long channel list (1000+ entries), and always jumping back to the last non-deleted channel when deleting an additional channel, which frankly makes the whole channel editing process impossibly slow and infuriating. I haven't seen the "re-sorting" issue yet, but then I've only been using this TV for a a day or so.

The only workaround I can hope for is to export, edit and re-import via USB but there is only Windows software available to do the editing - does anyone have any tips for editing the sdb.xml file on Linux or links to resources which explain the format?

I can't believe that anyone would foist such a shonky UI upon their customers in in this day and age - but is it a Sony feature, or AndroidTV generic feature? (Sorry I am brand new to Android TV, although not Android, and haven't learnt to recognise the vendor-specific areas of the software yet).

I am using the newest software (3.179) on the KD-49X8305C.

Re: KDL-50W809C - Satellite channels re-sorting themselves

bljensen — Mon, 08 Feb 2016 13:28:47 GMT

On the German Sony homepage there is a program for editing and sorting the channels:

http://www.sony.de/support/de/content/cnt-dwnl/prd-tvhc/sony-editor-for-2015-models/KD-49X8305C

This is a very helpfull alternative. It also supports English language in the GUI

In the Setup menu of the TV you can export the channels to a USB.

Connect the USB to your PC and use the Sony Editor to re-sort the channels.

Then import from the USB to the TV.

I have my USB placed close to the TV in order to re-load the sorted channels when needed.

Good luck.

Rif.: KDL-50W809C - Satellite channels re-sorting themselves

teilef — Fri, 19 Feb 2016 15:55:15 GMT

I have a similar problem with my kdl43w808c.

Favourite satellite channels are removed from the favourite list a few minutes after being stored.

This is a very annoying bug because satellite channels are hundreds, and not being able to use the favourites makes it almost impossible to watch satellite TV.

Rif.: KDL-50W809C - Satellite channels re-sorting themselves

davidryan34 — Fri, 26 Feb 2016 09:13:29 GMT

Yeah I agree the software is very frustrating. I'm just wondering have you
downloaded the most recent firmware update and if so did it make any
change. A few weeks ago I brought down another satellite box to use with my
TV. I took the second satellite connection out of the TV and used this box
as my backup option. The option seems to be with the dual tuner
functionality as with just a single digital and satellite connection into
the TV the issues don't seem to occur. One or two channels I have deleted
have come back in but generally whatever channels I've moved have stayed in
their place. I'm afraid if I setup the dual tuner again all the work I've
done will be lost and the channel list will revert back to the default
number and place.

It's seems crazy that such issues are still occurring, hopefully these
issues get resolved soon.

Rif.: KDL-50W809C - Satellite Feed enabling

Aeolus-THE- — Fri, 26 Feb 2016 17:05:15 GMT

I would like to get to the position of actually finding the satellite channels.

TV was installed last week, but before Satellite Engineer had put in the Satellite dish, so initial setup was completed without a satellite feed. Have disabled Youview as seems to be the only advise on the Support pages, but not actual help on tuning the Satellite channels. Having disabled YouView an get to a Preferred Satellite Feed page, but unable to select any options.

Do I need to do a full reset to re-scan for Satellite input?

Unfortunately this is my parents TV and I am now back home 100+ miles away so loathe to get them to do something drastic if this loses them a working TV alebit limited to the Freeview channels.

Thanks in advance

Rif.: KDL-50W809C - Satellite Feed enabling

MiCal1967 — Fri, 26 Feb 2016 17:37:41 GMT

I don't know if your tv set is similar to my KD-55X8508C but before doing a search possibly you have to select Digital Tuner, watch a DVB-T channel and then go back to Settings, Channel Setup, Satellite Search. If you go straight to satellite search there is an error of no Signal Found.(Android bug that happens first boot or after reboot)
If your satellite dish is centered-alligned by the technician, the only thing you must do is :

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/69211/~/how-do-i-tune-or-retune-my-sonys-android-tv-(multiple-satellite-antenna-guide)%3F

If you see only ASTRA satellite before search, this is not a problem because after beggining search, your indication will change automatically to your satellite

Rif.: KDL-50W809C - Satellite Feed enabling

davidryan34 — Fri, 26 Feb 2016 17:41:29 GMT

You should be able to scan all the available satellite channels and they
would load in under the general satellite heading/app. You don't need to
do a reset, just go into your satellite channel options from the settings
tab and select the satellite/type of scan etc. I don't have Freeview as I'm
in the ROI. The setup for that may be a little bit different as your using
different firmware. There might be videos online which show the setup
although from what I've seen so far, the setup information is quite limited
via the Sony site.

Re: KDL-50W809C - Satellite channels re-sorting themselves

MiCal1967 — Tue, 01 Mar 2016 11:08:12 GMT

~~For all having this issue try this:~~

~~https://community.sony.gr/t5/televisions/solution-for-satellite-channels-re-sorting-itself-automatically/td-p/2135222~~

~~It worked for me~~

For just 5 days

Rif.: KDL-50W809C - Satellite Feed enabling

Aeolus-THE- — Fri, 26 Feb 2016 18:33:03 GMT

Thanks, I will talk them thru the various help and report back.

(but after the rugby... there would a family fall out if I break the telly on a 6 Nations weekend).