topic Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad. in Android TV

kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

jace1969 — Sat, 30 Dec 2017 11:43:03 GMT

I have a sony kd-49x8309c and it updated to the new firmware about amonth ago but i have a big problem.

This has gone on around 10 times now in the last month or a bit more.

Your watching a program through the Virgin media box and the t.v will just go black screen and re-boot for no reason,im sick of it and if keeps going on will look into another make like my old Samsung that never does this.

I still have the cover on it from currys as had the t.v for around 2 years and i had the 4 years cover.

It also keeps popping up saying that things have stopped and you have to keep pressing ok which is a pain for a very elderly person.

Sony is really becoming a pain.

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

EdwinaU — Sun, 31 Dec 2017 09:48:46 GMT

Hi Jace,

Thanks for joining the community. It's probably a good idea to get this fixed if you still have a valid warranty. Please feel free to call Sony support if you need to, you'll find their information here.

Best wishes,

EdwinaU

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

jace1969 — Thu, 04 Jan 2018 05:09:25 GMT

Hi,i rang up Currys where i had it from and they asked for my Firmware number and thats the new one and also told me to turn off t.v and hold the power button on the t.v for 10 seconds to get rid of any static,i have signed out of the Android (google play account) and also my wifi is not connected and try this.

If i still get the pop ups or the main thimg is rebooting every week or so the person said there is something wrong and he will book it in,i have cover until 2021 so well in.

What model is the same as this or a bit better as i dont think they make this model new now just incase.

Thanks

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

jace1969 — Tue, 09 Jan 2018 08:41:12 GMT

Update.........Sony TV played up again yesterday 8/1/18 from when i rang them a week ago,keep getting so many pop ups so i have to press ok as they come up in middle of screen and tried everything and the main thing it just turns off,watching a program and just reboots and you dont touch a thing so rang them and going for Repair.

Lets see if they can sort it,being picked up and they have 7 days so should have it back for sunday.

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

jace1969 — Tue, 16 Jan 2018 07:32:53 GMT

Had t.v back and said they could find nothing and had a print out to say what they checked.

I told them to factory reset it so lets see now.

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

spiderrog — Sat, 27 Jan 2018 12:16:25 GMT

27th January

I am interested to learn how you got on with this problem now. I have the same TV purchased in 2016 and from what I am reading hear you are experiencing difficulties the same as me. As a '46 baby my tolerance for such inconveniences are much diminished these days and found myself researching a competitors range this morning (Begins with S ). I have a Virgin V6 box through which I view all my usual TV content and also resort to the other add ons such as Amazon TV, Netflix and Plex media server. But it's most annoying when we enter a period when these pop ups keep appearing and won't go away. I get the feeling it is all Google related but not sure how i switch it off and if in doing so would I disrupt my access to the other services I use, Amazon, Netflix, Plex etc. So all a bit complicated and not sure which way to go from here, but I am intersted to discover how your similar problem has progressed. Perhaps if there is a Sony Techy reading this he/she can offer some advise on the matter - Roger Webb

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

Flappytabs — Mon, 29 Jan 2018 20:12:15 GMT

I have exactly the same issue as Roger. My TV is under 3 years old and currently unuseable. the worry for me is that this is 1 of 3 Sony Tvs i own.

Is there any fix for this issue? I do not have any extended warranty but going by the feedback from the original poster this would be useless anyway.

HELLLLLP

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

spiderrog — Wed, 31 Jan 2018 15:24:48 GMT

Mine seems to have settled over the last few days, but I'm sure this will return again someday. I am almost certain this is a problem caused by Android performing updates. I do wish they would either get it a bit more robust or at least give us a warning. This is a Sony product and they should be taking more control over who they let tinker with the products they manufacture and sell. I understand there are other brands that do not rely on Android, maybe its time to cut and run off to one of those. My kitchen LG set has not given any problems like this...yet.

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

jace1969 — Mon, 05 Feb 2018 04:12:44 GMT

Mine was sent off and checked out then they rang and i asked them to do a Factory Restore and new firmware (which it already had on ) but the 1 thing i have done is not sighned into Google play so cant do any android updates as i never use it anyway on t.v,no use for it as i run through my V6 box and get 4k upscale anyway and picture is amazing.

Seems better now.

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

lordapophis — Sun, 18 Feb 2018 21:26:38 GMT

I have this same tv and the very same issuies and it is bugging me and my wife crazy plus shows always crash and tv randomly restars apps close by them self error messages keep popping up this has stopped responding so flustrating this is the second replacement of this model we have and it's horrible.

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

Thatproudad — Sat, 02 Mar 2019 22:47:58 GMT

I have a kd55xf7596bu I got from Currys and mine has done this from day one (now 6 months old) Sony sent s local TV repair company to take it for assessment. When the guy came to my home the TV was just constantly restarting. I followed all the tech support troubleshooting provided by Sony and even googled for the same issue for months. I had the main board replaced and it seemed to have stopped but has started doing it again and getting even more frequent.

Currently we are up to around 15-30 restarts/reboots a day. Can't pin point what it is.

Sony have advised they will call me back within 48 hrs

I'd rather I get a non Android TV replacement for the same value I paid or a full refund so I can go buy the Samsung I was going to get.

I'm furious.

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

Marino.Manolo — Sat, 02 Mar 2019 23:16:41 GMT

I'm sorry for what is happening, if you are not tired of trying something you can try to disable the Wi-Fi and then restore the factory settings? Even a VPN App could be the cause of the problem, do you have one?

Manolo

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

Flappytabs — Sun, 03 Mar 2019 08:57:09 GMT

Mine appears to be ok since mother board replacement but just bought a new
TV...…..Samsung every time now for me

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

Thatproudad — Sun, 03 Mar 2019 15:02:13 GMT

@Marino.Manolo wrote:
I'm sorry for what is happening, if you are not tired of trying something you can try to disable the Wi-Fi and then restore the factory settings? Even a VPN App could be the cause of the problem, do you have one?

Manolo

Thanks Manolo, I do have a VPN app on the TV but didnt before so cant see thats the issue.

I will uninstall the VPN app and see if it still happens.

I have a long HDMI with ethernet connected from my Sky q v2 box so maybe this is also an issue but when i had a standard 1.5m hdmi cable connected it was still the same issue.

Im just grasping at straws now.

Re: kd-49x8309c Major Problem on keeps rebooting...Driving me and elderly person mad.

Thatproudad — Sun, 03 Mar 2019 15:06:08 GMT

@Thatproudad wrote:
@Marino.Manolo wrote:
I'm sorry for what is happening, if you are not tired of trying something you can try to disable the Wi-Fi and then restore the factory settings? Even a VPN App could be the cause of the problem, do you have one?

Manolo

Thanks Manolo, I do have a VPN app on the TV but didnt before so cant see thats the issue.
I will uninstall the VPN app and see if it still happens.
I have a long HDMI with ethernet connected from my Sky q v2 box so maybe this is also an issue but when i had a standard 1.5m hdmi cable connected it was still the same issue.

Im just grasping at straws now.

I also disabled wifi, hard reset, factory reset, software rest, setup tv without logging into google. also disabled interactive services and Samba, didnt connect any devices via HDMI or other components and still the same issue.