topic Re: KD49X8005c EPG not loading on update in Android TV

KD49X8005c EPG not loading on update

Cillalan — Mon, 08 Apr 2019 10:52:22 GMT

Hi. Since downloading the new update the EPG will not load on my TV. After multiple restarts and direct wiring the internet I cannot access any catch-up TV. The EPG does slowly load for current program but this is intermittently. Model KD49X8005C

Re: KD49X8005c EPG not loading on update

Pascale_F — Tue, 09 Apr 2019 18:19:17 GMT

Hi Cillalan,

I'm just going see if I can find any answers for you. Someone else in the community might have some ideas in the meantime though.

Thanks,

Pascale

Re: KD49X8005c EPG not loading on update

Vanilla_ — Wed, 10 Apr 2019 15:49:35 GMT

Hi Cillala,

A simple power cycle can probably solve this. But if not, you can also try resetting the TV to factory defaults from the settings and test the performance of the TV once more.

Best wishes

Vanilla_

Re: KD49X8005c EPG not loading on update

Cillalan — Wed, 10 Apr 2019 21:36:24 GMT

Re: KD49X8005c EPG not loading on update

Cillalan — Wed, 10 Apr 2019 21:39:11 GMT

Hi. Thanks

Have tried both those andany other suggestions appearing online befor posting.

Re: KD49X8005c EPG not loading on update

Vanilla_ — Thu, 11 Apr 2019 11:31:14 GMT

Hello again,

Did you enable Youview? Also, Are you able to connect the TV to a different network (A Personal Hotspot) as an example and test if the same problem remains? This will exclude any network-related problems

Vanilla_

Re: KD49X8005c EPG not loading on update

Cillalan — Thu, 11 Apr 2019 14:25:04 GMT

Re: KD49X8005c EPG not loading on update

Cillalan — Thu, 11 Apr 2019 14:27:49 GMT

Sorry. Should have read 'youview'

Re: KD49X8005c EPG not loading on update

Tenneen9000 — Thu, 18 Apr 2019 10:38:50 GMT

Hi Cillalan,

If the issue is still happening you can try clearing the data of the YVservicehost app.

Cheers,

Tenneen9000