Sony Bravia KDL-32WE613 wont stay on long enough to set up

cobdeng — Sun, 04 Oct 2020 19:53:21 GMT

Evening all

Yesterday purchased a brand new KDL-32WE613

Trying to set it up today and it repeatedly turns itself before we have time to finish setup

Have even tried Reset to factory setting with no luck

Using Sky as source

Stays on for no more than 2 minutes at a time

Can anyone offer any assistance

Re: Sony Bravia KDL-32WE613 wont stay on long enough to set up

royabrown2 — Sun, 04 Oct 2020 21:25:22 GMT

@cobdeng

You have a DOA.

Contact the retailer and request a replacement.

Do not be fobbed off with them trying to refer it to Sony, or even offering to repair it.

They may ask you to bring it back to the store; you may choose to do this, or you may request that they bring a replacement out to your home, where you can demonstrate the fault, and they can pack the TV away, unpack the replacement, and in turn demonstrate to you that it can be set up and left working correctly.

topic Sony Bravia KDL-32WE613 wont stay on long enough to set up in Android TV

Sony Bravia KDL-32WE613 wont stay on long enough to set up

Re: Sony Bravia KDL-32WE613 wont stay on long enough to set up