topic Betreff: KD-49XG9005 has started making an awful noise in Android TV

KD-49XG9005 has started making an awful noise

redstu12 — Thu, 29 Oct 2020 23:47:57 GMT

In the last few days my TV - only 4 months old - has started making an awful noise sometimes when I use the remote control. It is best described as a buzzing, lasting only a fraction of a second, and happens most if I'm moving quickly through menus. It does it if I have "system sounds" on or off. I haven't noticed it when I'm just watching TV.

I've done a full factory reset tonight and it's still doing it.

Can anyone advise as to whether this is a hardware fault or a software fault? I'll be annoyed if it has gone wrong - especially as this one replaced one that only lasted two weeks before one of the HDMI ports stopped working properly!

Thanks

Betreff: KD-49XG9005 has started making an awful noise

Peter_S. — Fri, 30 Oct 2020 09:49:05 GMT

Hi redstu12,

Where's the sound coming from? TV speakers, soundbar or the TV itself?

If it's coming from a soundbar or audio system, you might want to change the HDMI cable. Please make sure to use a good quality cable.

In both other cases I would recommend to get in touch with support or a repair centre.

Cheers

Peter

Betreff: KD-49XG9005 has started making an awful noise

redstu12 — Fri, 30 Oct 2020 11:52:27 GMT

Pete

Thanks for your reply. It's definitely coming from the TV but I couldn't tell you whether it is internal or the speakers. I don't have any external audio connected.

Guess I'll have to talk to someone.

Thanks again