topic 55x8005c HDR in Android TV

55x8005c HDR

march83 — Wed, 23 Mar 2016 15:04:30 GMT

I played the test HDR clip from Life of Pi on my 55x8005c and it appears to switch to HDR mode. The picture looks good and I lose access to all picture controls. If I try change brightness or enter advanced settings it says feature not available. Is this normal behaviour for HDR content played back from a USB stick? Everything I can find says this model doesn't have HDR and I don't have my mention of HDR in picture settings but something seems to happen when playing this demo.

Re: 55x8005c HDR

Anonymous — Sat, 26 Mar 2016 21:53:06 GMT

Hi there

This seems normal behaviour to me. In regards to why HDR is not mentioned in the manual, see my answer HERE

Cheers

Re: 55x8005c HDR

Turtle711 — Wed, 30 Mar 2016 21:07:53 GMT

Hi I'm baffled by this too I have the same model and I've been emailing Sony for about 2 weeks now they don't seem know what they are on about, I've yet to be emailed from someone English so I think there's a language barrier or something, there's no HDR mode in the video settings like I've seen from videos on YouTube but I've never seen any posts about this HDR mode automatically coming on do you know where you got the video to download to USB? Curious to test this on mine as I though Netflix and Amazon stream HDR but not sure if that is happening yet as I don't see any changes like you say when playing them! Does the picture look drastically better too?

Re: 55x8005c HDR

Anonymous — Wed, 30 Mar 2016 23:16:49 GMT

Hi @Turtle711

A couple of small threads you might want to look at.

https://community.sony.co.uk/t5/televisions/amazon-prime-hdr-not-working-on-x8509c/m-p/2058289

https://community.sony.co.uk/t5/televisions/how-do-i-watch-hdr/m-p/2059050

I think there is a general confusion over HDR and im seeking to get to the bottom of things.

Cheers

Re: 55x8005c HDR

Turtle711 — Thu, 31 Mar 2016 13:00:07 GMT

Thanks yea looked into the Amazon stream stuff but nothing shows to play in HDR and the video doesn't automatically change, appreciate the help as am I getting no where with the Sony support team via email I have even directed them to this link to investigate but they just say your tv doesn't support it!

Re: 55x8005c HDR

Anonymous — Thu, 31 Mar 2016 13:34:14 GMT

Hi there

They are correct. I have had it confirmed that these are the models that support HDR

X85C, S85C, X91C, X90C, X93C and X94C

So the X8005C does NOT support HDR.

Cheers

Re: 55x8005c HDR

xx4L0Mxx — Thu, 31 Mar 2016 16:59:00 GMT

Just for some clarification, I put my KDX558509C into "Game" mode when on the Home screen. I then used VLC player ( as ironically the built in Sony Video app can't playback the Life of Pi clip ), and put the Life of Pi UHD/HDR clip onto a USB stick and pressed play on the clip from VLC.

My TV then automatically goes into HDR Video on the picture settings when the Video clip starts and I CAN mess about with advanced picture settings whilst in HDR Video mode. When the clip has finished and VLC Home screen pops up, my TV is automatically back in "Game" mode ( or whatever mode like Cinema or Standard that you were on before starting to play the clip ).

So HDR content should play back natively if encoded correctly and your TV supports it.

Just out of curiosity to the original posters, in your picture settings accessed through the action menu on your remote, do you actually have a HDR picture option?

Re: 55x8005c HDR

Turtle711 — Thu, 31 Mar 2016 20:34:11 GMT

Hi cheers for info, my tv doesn't have the HDR option like march says above but I've yet to try downloading HDR content and playing it through the tv to see if it goes into a HDR mode as he says, I'm just annoyed at Sony as they promised it would be HDR compatible before I purchased the tv and now they deny everything and say it doesn't but they are not clear at all

Re: 55x8005c HDR

Anonymous — Thu, 31 Mar 2016 21:03:24 GMT

Hi there

I also assumed (wrongly) that it was HDR compatible through various comments as well as this article (the first one i came across) :

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/129947/

Under the applicable models and categories, it list your model - something i aim to get rectified. Upon checking other HDR articles, there are inconsistencies in models in other articles

As you have just purchased your TV, speak to your retailer and get a model that does do HDR ??

Re: 55x8005c HDR

Turtle711 — Thu, 31 Mar 2016 21:20:38 GMT

Well I bought the tv from Amazon in November but it wasn't Amazon who told me it was HDR compatible i never asked them it was Sony I rang and they told me yes it would support it, so one would assume Sony is liable for replacing the tv as they have miss sold it? is this tv compatible for a future update? I also just tried the life of pi HDR footage and it does look good and the picture settings cannot be changed when it's playing but it doesn't say HDR mode or anything when playing. Not sure if it is a standard thing though that you can't alter picture settings on downloaded videos or not.

Sent from my iPhone

Re: 55x8005c HDR

xx4L0Mxx — Thu, 31 Mar 2016 21:52:12 GMT

Sorry Turtle711, but if you press the action button on your remote and choose picture, there will be a HDR video listed along with all the other picture modes such as cinema, standard, game etc if your TV is HDR compatible. You do not even need to be watching any HDR content to be able to see this setting or enable it. When watching a HDR video, you can press the action button on remote, choose picture and it should show HDR video as the picture setting currently selected.

You definitely CAN change picture settings on downloaded HDR content if the TV in question is HDR compatible. Same goes for UHD HDR content streamed from Amazon Instant Video.

Re: 55x8005c HDR

Azure_Sky — Tue, 13 Sep 2016 12:00:56 GMT

Hello,

I also purchased a KD-55x8005c

I reached out to Sony support to confirm if this model now supports HDR (September 2016).

I'm specially interested due to future PS4 Pro and HDR compatibility.

Sony confirmed (multiple times) that KD-55x8005c does now support HDR.

However, I can't find any HDR option on my TV menu.

Could you please help me confirm? Any idea?

Thanks,

Re: 55x8005c HDR

Marino.Manolo — Tue, 13 Sep 2016 12:29:57 GMT

Hi @Azure_Sky,

I don't know what Sony channel you have used for this news but mine is different, X80C series is not HDR compatible:

http://presscentre.sony.co.uk/pressreleases/sony-expands-high-dynamic-range-compatible-range-on-2015-4k-ultra-hd-tvs-1210664

Is this a my mistake or my news isn't up to date? I check if I can.

Manolo

Re: 55x8005c HDR

Turtle711 — Tue, 13 Sep 2016 12:54:15 GMT

Sorry to say it doesn't support HDR even though Sony advertised it as having it, I've had an on going complaint with Sony about this and am now getting a Samsung instead as Sony's customer service is appalling and the fact they miss advertised the TV and then refuse to acknowledge this fact after I spent £1000 on the tv was really disgusting.

Re: 55x8005c HDR

Azure_Sky — Tue, 13 Sep 2016 13:28:03 GMT

Hello guys,

Thank you for your replies.

The channel I used is the Sony support (UK) by email.

They confirmed multiple times, but as Manolo says, all websites seems to confirm that x80C series never got HDR compatibility. Evendoe, Sony keeps confirming that it does.

Any way we can confirm this?

Something I should check on my TV options? I can't find anything so far.

Kind of frustrated here

Thanks,

Re: 55x8005c HDR

Anonymous — Tue, 13 Sep 2016 21:16:36 GMT

Hi there

I have had it confirmed multiple times in the past. Please have a read of this thread:

https://community.sony.co.uk/t5/televisions/netflix-hdr-firmware-update-12th-april-kd49x8005cbu/td-p/2165414

Cheers

Re: 55x8005c HDR

Azure_Sky — Tue, 13 Sep 2016 21:32:50 GMT

Hello Quinnicus,

Thanks for that thread. So there you confirm that my model 55x8005c does NOT support HDR.

Sorry to hear that. Sony keeps telling me via email-support that it does, but as I said I can't find any prove/option on the TV menus that prove it, so I guess you are probably right.

Thanks,