https://community.sony.ro/t5/android-tv/a-lesson-in-customer-support-for-sony/m-p/2050391#M5651 <P>ive recently purchased a kd55x8509c and tbh regretting it with all the niggling issues which I've posted about eleswhere, I will be phone Sony shortly</P><P>&nbsp;</P><P>I had experience of great customer service this evening.</P><P>&nbsp;</P><P>in 2006 I purchased a lot of Sonos equipment which has worked brilliantly until recently when one of the players decided to keep dropping off the network. A call to Sonos confirmed it was a faulty player they were very apologetic that the unit was out of warranty, but the would accept it back and offer me a new unit at a massively reduced price over the equivelent new model. An offer I'm more than happy with</P><P>&nbsp;</P><P>TAKE NOTE SONY A GREAT EXAMPLE OF CUSTOMER SERVICE</P><P>&nbsp;</P><P>lets see what response I get when I call Sony support</P><P>&nbsp;</P> Tue, 03 Nov 2015 22:17:25 GMT pdutton 2015-11-03T22:17:25Z https://community.sony.ro/t5/android-tv/a-lesson-in-customer-support-for-sony/m-p/2050391#M5651 <P>ive recently purchased a kd55x8509c and tbh regretting it with all the niggling issues which I've posted about eleswhere, I will be phone Sony shortly</P><P>&nbsp;</P><P>I had experience of great customer service this evening.</P><P>&nbsp;</P><P>in 2006 I purchased a lot of Sonos equipment which has worked brilliantly until recently when one of the players decided to keep dropping off the network. A call to Sonos confirmed it was a faulty player they were very apologetic that the unit was out of warranty, but the would accept it back and offer me a new unit at a massively reduced price over the equivelent new model. An offer I'm more than happy with</P><P>&nbsp;</P><P>TAKE NOTE SONY A GREAT EXAMPLE OF CUSTOMER SERVICE</P><P>&nbsp;</P><P>lets see what response I get when I call Sony support</P><P>&nbsp;</P> Tue, 03 Nov 2015 22:17:25 GMT https://community.sony.ro/t5/android-tv/a-lesson-in-customer-support-for-sony/m-p/2050391#M5651 pdutton 2015-11-03T22:17:25Z