topic Re: DualShock 4/Playstation Now Promotion in Android TV

DualShock 4/Playstation Now Promotion

MrLizard — Tue, 08 Sep 2015 11:04:33 GMT

I bought my TV in the UK on August 29th. Since then I have been trying to take advantage of the free DualShock 4/Playstation Now promotion. I had an email back from the campaign team stating that I'd given them the wrong receipt, even though this was the receipt given to me by my retailer. My retailer has since re-issued my receipt and I have passed this back to Sony as requested.

I have probably emailed Sony about 8-9 times since they first emailed me last Thursday. Not a single email has been replied to yet, and I am becoming increasingly frustrated with the lack of any kind of response.

Can I please request that someone from Sony's customer care team gets in touch with me as soon as possible to discuss? This is now starting to drag on, and I'm very disappointed with the lack of help I am getting via the email channel.

Re: DualShock 4/Playstation Now Promotion

jumpsuit — Tue, 08 Sep 2015 11:31:56 GMT

Hi @MrLizard and welcome to the Community

I will escalate this for you so hopefully someone will be in touch with you inthe next few days.

Can I just check all your contact details are correct in your profile?

Re: DualShock 4/Playstation Now Promotion

MrLizard — Tue, 08 Sep 2015 12:47:01 GMT

Hi @jumpsuit

Thanks for responding. The email address on my profile is up to date.

Regards,

MrLizard

Re: DualShock 4/Playstation Now Promotion

jumpsuit — Tue, 08 Sep 2015 12:49:11 GMT

Hi there @MrLizard

They will need a phone number in there too,

thats the best way they can contact you initially.

Re: DualShock 4/Playstation Now Promotion

MrLizard — Tue, 08 Sep 2015 15:06:41 GMT

Hi @jumpsuit. Just updated my profile accordingly. Please let me know if you require any additional information.

Re: DualShock 4/Playstation Now Promotion

Risc0n — Tue, 08 Sep 2015 16:23:26 GMT

I bought my TV when it very first came out, but I did not get the offer of free dualshock 4. Is there a way I can get one, considering I paid the full retail price of £1799 when it came out???

Re: DualShock 4/Playstation Now Promotion

MrLizard — Wed, 09 Sep 2015 14:11:11 GMT

Hi @jumpsuit

I just had an email from the campaign admin team saying that I apparently purchased the item outside of the campaign period, even though I bought it on August 29th.

Something is clearly going badly wrong here. Could you assist please?

Re: DualShock 4/Playstation Now Promotion

jumpsuit — Thu, 10 Sep 2015 09:31:45 GMT

Hi @MrLizard

Thanks for the update.

I've escalated this again so hopefully will hear something soon-ish.

Re: DualShock 4/Playstation Now Promotion

MrLizard — Fri, 11 Sep 2015 15:37:32 GMT

Hi @jumpsuit

Have you managed to make any progress? I've now sent a number of emails to the campaign admin team over the last couple of days and I've had absoutely nothing in reply. I'd phone them, but they don't provide a number I can call.

This is starting to become rather frustrating. I'm deeply concerned that if Sony Europe cannot even manage something as trivial as fulfilling their side of a sales promotion, how can I possibly expect them to provide assistance with more important matters such as warranty claims in the unlikely event that things go wrong?

I've been a customer of Sony now for a couple of decades. My loyalty to Sony Europe is very much being tested by this, and I do not appreciate being ignored by the promotion's Campaign Admin team in this way.

Re: DualShock 4/Playstation Now Promotion

Jaso1968 — Sat, 12 Sep 2015 11:32:43 GMT

Please help having so many problems emailed them 6 x with pics from 20mg camera including 4 close ups still no good. Sony your customervservice is awful its a 50 controloer i have spent 2000 on a tv . Really hope more people put their email addreesses on here perhaps sony might do something. lindleyjason@aol.com

Re: DualShock 4/Playstation Now Promotion

jumpsuit — Sun, 13 Sep 2015 11:28:43 GMT

Hi @MrLizard

Your case is still being processed,

please be assured they haven't forgotten you.

Re: DualShock 4/Playstation Now Promotion

MrLizard — Mon, 14 Sep 2015 16:36:09 GMT

Hi @jumpsuit

I've just had yet another email from Sony Support advising me that my claim has been rejected because I apparently purchased the product after August 31st.

1) I've sent Sony Support my receipt on numerous occasions. This clearly shows that I purchased the TV on August 29th.

2) The retailer from which I purchased the product has borne this out by emailing Sony Support to inform them of the correct date on which I purchased the TV.

3) Even my bank statement bears this out.

I just don't know what to do next. I'm getting absolutely nowhere with these people and I'm losing patience.

I've already made it clear to them that I will be raising this with my local trading standards office for arbitration on Wednesday if the issue is not resolved by then. this has now been going on for two weeks and I've not desire to perpetuate this bureaucratic nightmare for any longer than I can bear.

Please help.

Re: DualShock 4/Playstation Now Promotion

DOMENIC31 — Tue, 15 Sep 2015 21:47:17 GMT

I'd like to highlight I'm also experiencing similar challenges to those of MrLizard. Sony not accepting my original invoice sent and also still waiting to my dualshock controller and email confirmation of this being sent. I my son purchased this tv for me as an anniversary gift however I feel I can't enjoy this wonderful gift without knowing my son is getting the level of service he deserves from Sony.

Re: DualShock 4/Playstation Now Promotion

MrLizard — Wed, 16 Sep 2015 08:35:48 GMT

My retailer ended up contacting their Sony rep, who kindly escalated my concern internally and it looks as though i'm now going to get my PS4 controller. A reputable retailer should be concerned about this and will do all they can to help. By not honouring to supply the goods as advertised, Sony are placing the retailer the wrong side of the Sale of Goods act.

Re: DualShock 4/Playstation Now Promotion

jumpsuit — Thu, 17 Sep 2015 10:51:03 GMT

At least it looks like you're managing to get one now.

Re: DualShock 4/Playstation Now Promotion

DOMENIC31 — Fri, 18 Sep 2015 13:21:50 GMT

I would like to provide an update and inform everyone that my issue has now been resolved and I'm very happy with the resolution. Thank you Sony.

Re: DualShock 4/Playstation Now Promotion

192847 — Sat, 19 Sep 2015 11:53:17 GMT

I have had the same problem got nowhere. The only thing I got was aboos on the customer telephone line.

Best of luck