topic KD55XD8002 TV in Android TV

KD55XD8002 TV

michaelross — Tue, 19 Aug 2025 14:18:36 GMT

Hello, my Sony TV has started a loud Ladies voice whenever I input any instructions from the remote ie when the volume is changed up or down a loud voice says speaker volume a certain number depending on how high or low I have the volume set at,also when searching for apps or programs, there’s a running commentary on what has been selected,it’s driving me mad.I’ve searched through the various to menus but can’t find anything to switch the voice over off,

any ideas anyone? thanks, Michael.

Re: KD55XD8002 TV

LightFoot — Tue, 19 Aug 2025 14:57:43 GMT

Hi @michaelross

It will be something in your accessibility options. On the latest TVs it is called TalkBack but may be something different on your TV.

This is an American article, so I don’t know if it helps. https://www.sony.com/electronics/support/articles/00233448

Accessibility options maybe under System.

Re: KD55XD8002 TV

michaelross — Tue, 19 Aug 2025 16:09:35 GMT

Hello, thanks for the reply.I will have another look at the TV menus again and also the link you sent me thanks,the tv is a few years old now, it strange that it has happened suddenly,

cheers, Michael.

Re: KD55XD8002 TV

michaelross — Tue, 19 Aug 2025 17:43:54 GMT

Hello again,I have tried the link that you have sent me and unfortunately there is no accessibility option on this tv it is about 8 years old now.There doesn’t seem to be anything else in the settings menu that relates voice narration,

thanks, Michael.

Re: KD55XD8002 TV

LightFoot — Tue, 19 Aug 2025 18:02:26 GMT

Hi @michaelross

All Sony TVs have accessibility settings, did you look under System?

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xd8005/articles/00204046

You may have to reach out to Sony Support

Re: KD55XD8002 TV

michaelross — Tue, 19 Aug 2025 18:23:31 GMT

Hello,I finally managed to get into the accessibility menu and have turned the voice narrative off.Thanks for all your help,it’s greatly appreciated,Michael