topic Re: Sony bravia tv youview scroll back facility in Android TV

Sony bravia tv youview scroll back facility

tommie262 — Sat, 23 Aug 2025 11:37:30 GMT

All channels tuned in and available"in real time" but when scrollback is initiated the banner states (no information available) on most of them.I've tried all the recommended fixes I'm at mywits end please help thanks

Re: Sony bravia tv youview scroll back facility

LightFoot — Sat, 23 Aug 2025 13:19:07 GMT

Hi @tommie262 Would you please let us know the full model number, it will start with KD, XR or K.

Re: Sony bravia tv youview scroll back facility

tommie262 — Sun, 31 Aug 2025 09:03:43 GMT

Kd49dx8077

Re: Sony bravia tv youview scroll back facility

LightFoot — Sun, 31 Aug 2025 09:25:41 GMT

Hi @tommie262

Assuming that is KD-49XD8077, I would start by checking that your software is up to date. Firmware update to v6.7220 | Sony UK

Re: Sony bravia tv youview scroll back facility

tommie262 — Fri, 10 Oct 2025 10:14:08 GMT

Done that .no improvement

Re: Sony bravia tv youview scroll back facility

LightFoot — Fri, 10 Oct 2025 11:07:09 GMT

Hi @tommie262 I haven’t asked, and I don’t believe you have said, but the TV is connected to the internet?

Re: Sony bravia tv youview scroll back facility

AdamGrace — Thu, 16 Oct 2025 12:55:06 GMT

You should try clearing the EPG data then restarting the set-top box and letting it completely reload the guide overnight.