topic No EPG information on Live tab (UK) in Android TV

No EPG information on Live tab (UK)

llima27 — Fri, 14 Aug 2026 10:15:34 GMT

On my XR-55X90J, the main home screen Live tab and the "Watch Live on YouView" row just show empty blocks saying "No Programme Info". However, if I actually click a channel, it opens the YouView app perfectly and the TV guide in there is fully working. The channels are there on the home screen, just no guide data.

I've tried a number of things with the help of AI friends:

Hard reboots from the wall and terminal.
Cleared the cache for the Live TV app and Google TV launcher via settings.
Ran pm trim-caches 4096G over ADB to aggressively flush all system caches.
Force-stopped the core TV Provider database (com.android.providers.tv) and the Sony tuner hardware processes (com.sony.dtv.tvinput.tuner).
Completely disabled and re-enabled the YouView package (com.youview.poa) to try and force a re-sync.
Tried to use ADB to disable the annoying Sony home screen customizer row (com.sony.dtv.launcherxcustomizer), but Android blocked it with a SecurityException.
Rescanned all my Freeview channels.

Anyone with a similar experience and a solution?

Re: No EPG information on Live tab (UK)

Nbdoonhame — Mon, 24 Aug 2026 17:11:59 GMT

I have the same problem. Nothing seems to work.

Re: No EPG information on Live tab (UK)

LightFoot — Mon, 24 Aug 2026 20:16:21 GMT

Hi @Nbdoonhame @llima27

Yes, this is the same problem https://community.sony.co.uk/t5/android-tv/no-programme-info-v6-8224/td-p/4002349

I have a live case with Sony, is it related to v6.8224 or not?

IMG_0470.jpeg

Re: No EPG information on Live tab (UK)

llima27 — Mon, 24 Aug 2026 21:29:09 GMT

Yes. It looks like it could be the same thing. I have the same firmware version.