topic Re: app crash in C Series

app crash

yanyan — Thu, 19 Feb 2015 22:40:51 GMT

Every time I watch movie after 30 or 40 to 50 mins it go back to home menu...even when im playing games... I really dont know what to do?

Re: app crash

Uliwooly — Thu, 19 Feb 2015 22:48:28 GMT

Do you get a warning?

Re: app crash

yanyan — Thu, 19 Feb 2015 22:57:51 GMT

Before it has a pop up message said 30mins but now..no warning message it just go back to home menu

Re: app crash

Thommo — Thu, 19 Feb 2015 23:27:43 GMT

When this happens is your phone hot as it could be a safety feature which will close down said app to self protect from overheating - However that been said a warning saying so normally appears

Re: app crash

yanyan — Fri, 20 Feb 2015 04:01:08 GMT

No..its not hot..I think its not normal...im not able to watch a full movie?
Those this device really that easily get hot?
What can I do to avoid it..
Do you think its virus?

Re: app crash

Uliwooly — Fri, 20 Feb 2015 05:15:55 GMT

Boot on safe mode and see if you get the dame result, if you don't then it's a third-party app acting up, perhaps a battery app, Antivirus, taskillers, etc

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: app crash

Uliwooly — Fri, 20 Feb 2015 05:17:15 GMT

You could repair your phone with PCC

PC Companion (PCC)
http://support.sonymobile.com/us/tools/pc-companion/

Bridge (for Mac)
http://support.sonymobile.com/global-en/tools/bridge-for-mac/

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355