topic Re: " keeps stoping " in L Series

" keeps stoping "

Ilyassily — Wed, 20 Nov 2019 13:03:49 GMT

hello there is a message that keeps coming up on my screen, and that tells me "keeps stoping" without specifying which application that keeps stoping with a message below "close the application "how to fix this problem.

I have an experia L2

Re: " keeps stoping "

Martin1 — Thu, 21 Nov 2019 08:34:16 GMT

Hi @Ilyassily, let me see if I can help out here.

Does this error message appear during a specific kind of use or does it occur randomly? Also, have you been able to reboot your phone in safe mode to see if the error message appears there as well?

If the same error message appears in safe mode, my suggestion is to repair the software using a computer and Xperia Companion. Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup of your user data before the repair.

Let me know how it goes!

Re: " keeps stoping "

Ilyassily — Sun, 24 Nov 2019 12:23:27 GMT

hello thank you very much for your support i tried the solution you said i restart my phone in safe mode the message no longer appears but i need to use the apps i downloaded as soon as i switched on the phone with the normal mode with the applications I downloaded the message start to reappear on my screen is there a solution please

Re: " keeps stoping "

Ilyassily — Sun, 24 Nov 2019 23:46:41 GMT

Another message has showed up, "stockliste has crashed " 😧😧😧

Re: " keeps stoping "

Martin1 — Mon, 25 Nov 2019 09:10:38 GMT

Hi again @Ilyassily,

The fact that the error message does not show up while in safe mode is an indication that this behaviour is caused by an app downloaded from Play Store.

Unfortunately there is no easy way of finding out which app that is causing this error message. One thing that you can do is to go through the list of recently downloaded apps (Open Play Store > Tap the three horizontal lines > My apps & games > Installed > Sort by "Last updated") and clear data for them one by one until the error message disappears for good. But as this measure might be a bit tedious, you can also do a software repair of the phone. Keep in mind though that a software repair will erase all user data from the phone, so it is advised to do a backup before the repair in order to prevent data loss.

I hope that helped!

Re: " keeps stoping "

Ilyassily — Tue, 26 Nov 2019 22:47:06 GMT

hello I followed the steps you suggested to me, it worked, I did a Big cleaning in my own phone cleaned some apps and uninstalled others and the message disapered , thank you very much for your help

Re: " keeps stoping "

Martin1 — Wed, 27 Nov 2019 08:30:48 GMT

No worries @Ilyassily, glad I could help out!

Let me now if you have any other questions regarding your phone!

Have a nice day!