topic Re: Sony xperia L3 in L Series

Sony xperia L3

Lolo56620 — Fri, 17 Jul 2020 16:58:54 GMT

Quand je prend une photo elle ne s'affiche pas dans l'album ça affiche une photo noire avec le logo de l'album pourtant elle s'affiche en bas à droite dans l'appareil photo

Auriez-vous une solution à ce problème ?

Re: Sony xperia L3

Sean_Mc — Mon, 20 Jul 2020 12:58:53 GMT

Hi there,

Welcome to the Sony Community.

I'd recommend getting in touch with the Sony Mobile support team here for further help.

Re: Sony xperia L3

Uliwooly — Tue, 21 Jul 2020 02:23:35 GMT

@Lolo56620

Try this

1. settings > apps > album > storage > clear data > back > back > camera > storage > clear data > restart the phone > check again

2. if you are saving the pictures on an SD card, unmount the SD card (settings > storage > unmount) > test the SD card with a different phone, to verify if the files are corrupted

2a. if they aren't then it could be an issue with your phone > try 1. again

2b. then the files are corrupted, there isn't much that you can do, you could try to restore them with RECUVA

3. for future reference, use a cloud based storage such as Google photos to autobackup all your pictures/videos whenever you are using wifi and/or charging your phone.