topic Re: back button and keypad not working when calling in XPERIA archive

back button and keypad not working when calling

faizal — Sat, 21 Dec 2013 07:34:13 GMT

Hi all,

Today i found a strange issue with my xperia z1 , when i was in call using headphone, back button was not working and i need to search for a contact but the keypad was not showing up . is this a bug, any one have such a experience.

i am usnig android 4.2.2 only..

Re: back button and keypad not working when calling

Uliwooly — Sat, 21 Dec 2013 07:43:28 GMT

Settings > apps > all > phone > clear cache > restart your phone > try again

Re: back button and keypad not working when calling

faizal — Mon, 03 Feb 2014 15:03:59 GMT

Hi uliwooly ,

Tried your suggestion but still no change. Mobile is only partially working when calling.

One more thing i am still using android 4.2.2 only , after hearing this many bugs and problems for 4.3.3 , i am afraid to upgrade to 4.3.3.

Let me know your opinion

Re: back button and keypad not working when calling

Feno — Mon, 17 Feb 2014 20:23:36 GMT

I'm having the same issue , during a call keyboard won't work so i can't text a message or type a keyword on a search bar for ex. and also i can't navigate in some of the sub-menu , also the funcion "back" doesn't work anymore, calls ends everything turns back normal

Re: back button and keypad not working when calling

Feno — Mon, 17 Feb 2014 20:38:45 GMT

also i've just tryed to clear the phone app cache and problem still occurs ,

as soon as i get the phone away from the ear and so the screen turn on again keyboard and other funcions won't work properly ,

i have the latest software

Re: back button and keypad not working when calling

Feno — Mon, 17 Feb 2014 21:26:46 GMT

just a quick news:

i've just contacted via xperia care the customer service about this problem, and they just gave me a number to call(by spending money ) ,when i supposed to ask where is the nearest authorized assistance sony mobile , so they can see my problem and see if it's still on warranty ..

big disappointment ,

also i do think it's a software problem not hardware

and also sure we are not the only 2 people having this issue

i will feel ok when i know that this problem is addressed where is supposed to be addressed

nor like the answer i've just received

hoping to have some more visibility

sorry to bother the rest of you

Re: back button and keypad not working when calling

CelticPred — Sun, 23 Feb 2014 01:26:15 GMT

Mine has also been doing it since the last update, though mine is being problematic out of calls. When I'm just trying to look something up on the internet for instance, the keyboard a lot of the time doesn't come up for searching.
Also having a problem with the back button, in that it lights up, as it should when you press it, but doesn't then go back.

In addition to this, since the update before last, my volume buttons have not been working all of the time when watching a video. It works perfectly some of the time (as in when it does work one time you press it, it continues to work every time you press it for that brief period, but then it may not work next time you try to adjust the volume - difficult to explain) so I doubt it's an issue with my phone hardware in particular.

Re: back button and keypad not working when calling

Martin131 — Sun, 23 Feb 2014 09:42:32 GMT

Hi, I have the same problem, when I take a call there is no keypad and no speakerphone button, which is a real problem if you are asked to enter a code for example.

Re: back button and keypad not working when calling

RedShasta — Fri, 18 Apr 2014 22:10:21 GMT

Same here. I have problems with the keyboard coming up, accessing texts and the internet.

Re: back button and keypad not working when calling

kohinoor83 — Sat, 19 Apr 2014 01:19:27 GMT

the problem is when the proximity sensor is activated stops working .... because if you are using the phone in speaker lets you see the keyboard and make the necessary functions

Re: back button and keypad not working when calling

Martin131 — Tue, 29 Apr 2014 10:05:59 GMT

I have found that it is a screen rotation issue, the buttons are all present and correct if I hold the phone upright! Cheers, Martin.

Re: back button and keypad not working when calling

ChakZ1 — Thu, 01 May 2014 04:53:40 GMT

Haha, even that didn't do the job. Ufff Samsung have the best software department. I am big anti fan of Samsung but what to do, I gotta change. :smileyarrow:

Errrr Irritated

ChakZ1 — Thu, 01 May 2014 05:03:33 GMT

Friends, did any one found out a way to fix the keyboard issue. I have tried other keyboard but some how SONY has managed to bloack every way not to use anythinng while in the call. Please help, even to sell my 2 month old Z1 is a pain as I ain't getting half the money I spent on it. Errrrr stock android is far better than this.

HELP ME PLEASEEEEE

Re: back button and keypad not working when calling

ManiKrish — Wed, 21 May 2014 13:28:29 GMT

You were correct about it, it does work on call when on speaker

Re: back button and keypad not working when calling

RedShasta — Sat, 26 Jul 2014 07:35:01 GMT

Not for me. It doesn't matter if it's on speakerphone or whether it's upright. The keyboard and back button still do not work.

Re: back button and keypad not working when calling

Aditya25 — Wed, 30 Jul 2014 18:33:20 GMT

Uninstall the smart key app. I also had the same problem, got this solution from some other thread and it worked for me 🙂

Re: back button and keypad not working when calling

MostafaELmahdy — Fri, 01 Aug 2014 13:31:40 GMT

Just go to apps and stop smart key app and try it worked for me.

Re: back button and keypad not working when calling

Cool_Aman — Thu, 08 Jan 2015 19:36:11 GMT

Yes i have a solution. Don't worry u will not be uninstalling it. U will be use this app in only default. Not using in customized mode.. U dont do it as i say, u will that problem again.
Use it and give comments if it works.

Re: back button and keypad not working when calling

smartkeyz3 — Fri, 09 Jan 2015 13:49:23 GMT

Just unistall the smartkey on the xperia Z3 and work !!

Re: back button and keypad not working when calling

Christer_Sweden — Tue, 17 Mar 2015 00:25:01 GMT

I had the same problem with the keyboard and backbutton not working during calls and my simple solution was to open the app SmartKey and inactivate all options and close the app,