topic Re: Camera app showing error in XPERIA archive

Camera app showing error

koval — Fri, 24 Oct 2014 08:53:04 GMT

Hi! I've bought z3 Compact, and i love this phone. But yesterday some error with camera app occured, and i can't ged rid of it. When i open my camera app, an error window apperars, telling me, that camera is recording in another application, and i can't record right now. When i click ok, camera works perfectly, there is no problem with taking pictures/recording, but the error shows every time i open the camera app or change camera application. Sometimes when i go to homescreen after using camera, i can see a white dot in notification panel (similar to those from navigation bar, when you watch a movie, they are kind of blurred), but there is no notification. I've tried restoring factory settings, but the error appeared again. Clearing all camera apps data and stop-forcing them also didn't work. Also, there is no app using camera at that time. Does anyone has similar problem?

Re: Camera app showing error

_alexdon_ — Fri, 24 Oct 2014 08:56:25 GMT

See how it is in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Camera app showing error

eida33 — Fri, 24 Oct 2014 09:42:39 GMT

Make sure there is actully no other application that is accessing your camera such as Snapchat for example. Click the multi-task window and exit all applications. If it does not work, check how it is in Safe Mode. If the error still occurs, repair your phone using the Sony software for PC or Mac (Note that it will delete everything). If that does not work, contact your local Sony service center.

Re: Camera app showing error

koval — Fri, 24 Oct 2014 09:45:42 GMT

Sadly, in safe mode the problem still exists. I'm attachinga screenshot. I'll try repairing using PC software.

Re: Camera app showing error

_alexdon_ — Fri, 24 Oct 2014 11:24:26 GMT

Keep us updated.

Re: Camera app showing error

koval — Fri, 24 Oct 2014 11:27:22 GMT

Problem solved. I've found a post, where someone suggests turning off Google Now - it appears, that there is some software problem, because this problem is present in most devices. Hope Sony will fix it in future update.

Re: Camera app showing error

_alexdon_ — Fri, 24 Oct 2014 11:28:30 GMT

Great.

Re: Camera app showing error

joey83 — Sun, 15 Mar 2015 13:53:57 GMT

Very helpful. I had the same problem.Google need to fix that.