topic Re: back side cracked by itself in XPERIA archive

back side cracked by itself

JakeSully — Sat, 28 Feb 2015 14:04:34 GMT

Hi everyone,

my z3 back glass cracked byitself -.- even a friend of mine has a z3 he recently dropped his z3 without back area cracking so i hope certificated sony repair place that my carrier sent it to will be able to approve a warranty repair on this issue since i do not want to pay for something that just cracked on it's own 😕

Re: back side cracked by itself

_alexdon_ — Sat, 28 Feb 2015 14:07:34 GMT

@JakeSully Sorry to hear that,you should contact your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

Re: back side cracked by itself

JakeSully — Sat, 28 Feb 2015 14:09:23 GMT

already had phone returned to where i bought it they said they will send it to company named Deltaservice located in Malmö in sweden, that apperently do certificated sony repairs for sony so i just hope they wont be denying the warranty repair request that store did, the phone itself dont wear any physical damage as drop or so just a big crack on back thats all it has 😕

Re: back side cracked by itself

Uliwooly — Sat, 28 Feb 2015 16:33:37 GMT

@JakeSully Keep us updated

@alexdon Malmö!!!!!!!!!!

Re: back side cracked by itself

_alexdon_ — Sat, 28 Feb 2015 20:37:13 GMT

@uliwooly AWESOMENESS!

Re: back side cracked by itself

JakeSully — Fri, 06 Mar 2015 15:52:14 GMT

I have now got my z3 back i had to sadly pay 925SEK for repair but eh they did a great job anyway it came back as new again and even back sticker is remained on new glass to prevent scratches or so while it was sent back, also i recived an small gift from sony that has 2 tempered glass screen protector and note from them 1 is front protection and 1 is back protection.

So yeah the repair place in malmö called DeltaService & Sony gets 5 out of 5 from me

Re: back side cracked by itself

stockyvillage — Fri, 06 Mar 2015 16:49:28 GMT

Is that about £70 Jake?

Re: back side cracked by itself

JakeSully — Fri, 06 Mar 2015 17:10:40 GMT

it's around £72, but they did a great job on my z3 here in sweden Even our local post transport is quick it was sent from Stockholm my Z3 to Malmö and arrived to Malmö like 5-10 hours later

Re: back side cracked by itself

stockyvillage — Fri, 06 Mar 2015 17:32:24 GMT

Wasn't bad then Jake considering some of the quotes I have seen on here

Re: back side cracked by itself

_alexdon_ — Fri, 06 Mar 2015 20:22:52 GMT

@JakeSully nice to hear they took good care of your device.

Re: back side cracked by itself

JakeSully — Fri, 06 Mar 2015 20:23:07 GMT

it wasn't bad yeah after all i got pure tempered glasss screen protector back from deltaservice for free for both front and back side it was a gift from sony apperently.

Re: back side cracked by itself

_alexdon_ — Fri, 06 Mar 2015 20:48:05 GMT

So it seems not all customer support offices are as bad as some say.

Re: back side cracked by itself

JakeSully — Fri, 06 Mar 2015 21:01:15 GMT

correct alexdon Sony here in sweden has been really good that i must say :), Never had one single issue with them at all.