topic Re: Xperia Z2 Not Charging, And Not Switching ON in XPERIA archive

Xperia Z2 Not Charging, And Not Switching ON

aviatorX320 — Mon, 02 Mar 2015 20:13:04 GMT

I recently got a gift of an xperia Z2, which i've so much been looking forward to.

after updating the phone to kitkat 4.4.4

the very next day, the phone goes off. i left it to charge overnight, of which it only showed a little lightening bolt, with an empty battery which blinks about the same time as red light that shows when the phone is plugged to the charger up till the next morning when i woke up

And all attempts at switching on as failed. as i have tried holding down the power button at the same time as the volume down button and also tried the little red button next to the Sim slot. the phone doesn't vibrate or switch on

feeling so bad that i haven't made a single call on this phone

any clues on what could be wrong please

need your kind suggestions

Re: Xperia Z2 Not Charging, And Not Switching ON

Uliwooly — Mon, 02 Mar 2015 20:19:57 GMT

Connect the phone to a wall charger > not a computer nor through a Dock > press and hold power & volume up for 10 seconds > let it charge for 2 to 3 hours > then press and hold power & volume up until the phone vibrate or open the SIM card cover and press the red button

Re: Xperia Z2 Not Charging, And Not Switching ON

Jake-SonyXperia — Mon, 02 Mar 2015 20:31:47 GMT

Hi aviatorX320,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

If this does not help, you can try reloading the software, as this is done with the phone powered down.

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

Re: Xperia Z2 Not Charging, And Not Switching ON

aviatorX320 — Sat, 07 Mar 2015 21:34:42 GMT

Thanks Guys, I dropped the phone with the Repair centre recommended by Sony international. Luckily the phone was still under warranty. So I got a new one.

Re: Xperia Z2 Not Charging, And Not Switching ON

aviatorX320 — Sat, 07 Mar 2015 21:36:34 GMT

Just noticed that when I remove the cover for the charger port, I don't get any notification to cover it after charging to ensure the phone is waterproof, is there any setting to enable that notification?

Re: Xperia Z2 Not Charging, And Not Switching ON

Thommo — Sat, 07 Mar 2015 21:40:02 GMT

You only get this when 1st switched on and if you tap Do not remind me again then this notification will cease

Re: Xperia Z2 Not Charging, And Not Switching ON

_alexdon_ — Sat, 07 Mar 2015 21:40:19 GMT

Try to clear data for smart connect under settings-apps-all.

Re: Xperia Z2 Not Charging, And Not Switching ON

LoneFir — Sun, 08 Mar 2015 14:33:22 GMT

Hi there aviatorX320,

Wondering where you are located and what Repair center you went to. I've had my Z2 since August and this just happened to me yesterday afternoon as well. I had 20% ish battery level at around 2:00pm and by 3:30pm the screen was blank and would not turn on. I have had it plugged into the wall charger since 4:30pm when I got home and this morning still nothing but a red flashing light.