topic Sim card tray missing in XPERIA archive

Sim card tray missing

NaughtySloth — Tue, 10 Mar 2015 14:36:38 GMT

Greetings,I got my new Sony z3 compact a few days ago. Everything works fine but the sim card tray is missing and now I can't insert the card without it. Any suggestions? Thank you

Re: Sim card tray missing

Thommo — Tue, 10 Mar 2015 14:40:59 GMT

I thought the Z3 didn't have one and you just pushed it in the correct way untill you hear a locking click sound

Re: Sim card tray missing

_alexdon_ — Tue, 10 Mar 2015 14:41:27 GMT

Are you sure? There should be a small plate that you can pull out and insert the SIM.

Re: Sim card tray missing

_alexdon_ — Tue, 10 Mar 2015 14:43:06 GMT

See more info here.

Re: Sim card tray missing

NaughtySloth — Tue, 10 Mar 2015 14:49:20 GMT

There is no such tray, at least not in my phone. I've tried putting it in but it got stuck so now I'm afraid to do it again

Re: Sim card tray missing

_alexdon_ — Tue, 10 Mar 2015 14:55:35 GMT

Can you grab a pair of tweezers and pull it out?

Re: Sim card tray missing

NaughtySloth — Tue, 10 Mar 2015 14:59:24 GMT

Yeah, I went to a handyman and got it out. He said that there is definetly a part missing because in no way should the card just go in by itself, it needs that tray. But when i put the card in before,xperia reckognized it and reset. But it didnt ask for a PIN or anythng afterwards

Re: Sim card tray missing

_alexdon_ — Tue, 10 Mar 2015 15:02:40 GMT

You should definitely stop by a sony service or take the device back:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Sim card tray missing

NaughtySloth — Tue, 10 Mar 2015 15:08:13 GMT

No sony support in my country 😕 Is it possible to simply connect the tray additionaly, there are a lot of such things on ebay for 5 pounds or so. The phone works just fine except for that issue

Re: Sim card tray missing

Thommo — Tue, 10 Mar 2015 15:29:39 GMT

Well you learn something new everyday - I never knew it had a Sim tray - I thought it was like the M2

Re: Sim card tray missing

_alexdon_ — Tue, 10 Mar 2015 16:40:29 GMT

Where are you from? Try to get in contact with a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Re: Sim card tray missing

NaughtySloth — Wed, 11 Mar 2015 13:11:24 GMT

I'm from Bosnia and Herzegovina. I'll try and work smth out with the shop that sold it to me

Re: Sim card tray missing

_alexdon_ — Wed, 11 Mar 2015 13:12:38 GMT

Yeah,do that and keep us updated.

Re: Sim card tray missing

NaughtySloth — Sat, 14 Mar 2015 12:47:28 GMT

It's settled. The guy didn't know how it was possible for the tray to be missing but he agreed to send me a new one, it should arrive in a matter of few days Thanks for your help!

Re: Sim card tray missing

_alexdon_ — Sat, 14 Mar 2015 14:27:37 GMT

Nice.