topic Re: Xperia Z1 C6903 in XPERIA archive

Phone doesn't start

ahmad1993 — Thu, 12 Mar 2015 14:41:05 GMT

can you help me about my xperia z1 the problem is the phone sudden death and it con't turn on again , before it sudden death it has 80% charge and it was work great .......... i put it to the wall charger for more than 5 hour but the led still red .... and i try the volum up + power it not working ...... can you help for this issue and what it maybe would be hardware or software issue .

thanks in advance

Topic edited and moved by Rickard

Re: Xperia Z1 C6903

_alexdon_ — Thu, 12 Mar 2015 14:43:34 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

If the above does not help,you need to stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Z1 C6903

JakeSully — Thu, 12 Mar 2015 15:40:35 GMT

what is this Z1 topic gota be with Z3? i think this was posted in wrong section.

Re: Xperia Z1 C6903

ahmad1993 — Thu, 12 Mar 2015 15:51:33 GMT

yeah maybe this post in the wrong section ......... anyway i'm sorry and i hope if u can help me

Re: Xperia Z1 C6903

ahmad1993 — Thu, 12 Mar 2015 15:53:54 GMT

the pc companion not recognize my phone !!!

Re: Xperia Z1 C6903

_alexdon_ — Thu, 12 Mar 2015 15:55:57 GMT

Was the device turned off when you connected it?

Re: Xperia Z1 C6903

Uliwooly — Thu, 12 Mar 2015 16:03:43 GMT

Do you have other usb cables that you can use?

Re: Xperia Z1 C6903

ahmad1993 — Thu, 12 Mar 2015 21:17:32 GMT

yes i use another cuble same case ........i applied some technician they say it's maybe power IC or charger IC !!! can it be like this ???

Re: Xperia Z1 C6903

Uliwooly — Thu, 12 Mar 2015 21:30:10 GMT

hard to tell, contact your local Xperia Care and get it checked by them.