topic Re: Fingerprint disabled password not recognized.. What to do? in XPERIA archive

Fingerprint disabled password not recognized.. What to do?

John_7 — Thu, 22 Dec 2016 10:33:28 GMT

Got my Xperia Z5 Compact a few days ago, when I set up the fingerprint scanner it asked for a password, so I introduced mine but wrote it down anyway just in case. Now the scanner got dissabled (after a few unlocking attempts where it didn't recognized my fingerprint) and when I enter the password (which I know is correct as I entered twice for confirmation) it says it's incorrect...

I've read about this problem with the Z5, just didn't thought I was gonna get it so soon. Hope my screen doesn't crack on itself next, as I read other people's do..

Any solution?

Edit: 'Xperia Companion' doesn't allow any action as it says the device is locked.

Running Lollipop 5.1.1

Re: Fingerprint disabled password not recognized.. What to do?

John_7 — Thu, 22 Dec 2016 13:17:09 GMT

No support either I see, just peachy!

Re: Fingerprint disabled password not recognized.. What to do?

John_7 — Thu, 22 Dec 2016 13:46:14 GMT

OK, so if you're in the same situation as me, and given Sony's complete lack of support, you can do the following:

Go to Google Android Device Manager and perform a factory reset with the "erase" button, you'll lose all your data but at least you'll have a functioning phone again.

This will only work if you had set up a Google account on your phone.

And of course, avoid using Sony's incredibly flawed fingerprint system (which will block after a few attempts to read your print and will NOT recognize your set password) if you want to avoid this situation on the first place..