topic Re: XZ2 H8266 Bootloop in XZ Series

XZ2 H8266 Bootloop

Andy576 — Sun, 06 Jan 2019 08:55:29 GMT

Hello community have a problem when updating the battery is lergegangen and now I hang in the boot loop I come only in the fastboot mode purely and it does not charge usb c cable not to forget it is the original and has already been replaced

Re: XZ2 H8266 Bootloop

skycamefalling — Mon, 07 Jan 2019 08:00:23 GMT

The phone should still charge, even though you can't see it because the software flash failed. The phone is now without operating system.

I'd try the following steps:

1. Plug in the original Sony charger and charge your phone for 2 hours

2. Use your PC and start the Sony Xperia Companion (you can download it here: https://support.sonymobile.com/at/xperia-companion/ ).

There is an option to "repair the software". Use this and follow the steps.

All your data on the phone will be lost, mind you.

Re: XZ2 H8266 Bootloop

Andy576 — Tue, 08 Jan 2019 14:31:53 GMT

I had already tried everything but only then does not re-started again and again and it is not loaded with the sony program, he does not recognize the mobile phone he recognizes it only in fastboot menu

Re: XZ2 H8266 Bootloop

skycamefalling — Tue, 08 Jan 2019 15:11:28 GMT

There is a checkbox you must tick in the software repair menu. With it the program tries a different approach to recognize the phone. I've resurrected two Xperias with a failed flash by doing this.

Re: XZ2 H8266 Bootloop

Andy576 — Tue, 08 Jan 2019 18:43:04 GMT

Since I'm not annoying head, I had written it up yes because I tried everything and it does not work there is youtube or googel where you can read such things so as follows in fastboot, he recognizes the cell phone in device manager Flash mode goes he is not at all pure is not recognized synonymous not greener dot on top of the display the sony is only in the FAST BOOT mode because it is recognized speak in the upper left of the display blue led lights no green or red one can make here no vidios and high load

Re: XZ2 H8266 Bootloop

skycamefalling — Tue, 08 Jan 2019 19:07:08 GMT

I have trouble understanding your english, so I'm really not sure what the phone is doing or not doing.

But I can assure you that if Xperia Companion cannot repair your phone so that it boots up then you should get in contact with your local Sony support. It might be a hardware defect then.