topic Re: XPERIA XZ3 BUG ANDROID 10 in XZ Series

XPERIA XZ3 BUG ANDROID 10

behgilbe — Thu, 23 Sep 2021 10:21:39 GMT

I have a XZ3 (H9493) purchased on the french internet. This smartphone is of Asian origin (singapour). After the upgrade to android 10 the XZ2 and XZ3 had a bug (recognized by SONY). I did not receive the correction by my French operator because my XZ3 is not recognized. SONY can't help me 😡.

I tried to flash the smartphone, but flashtoll does not allow conversion to ftf file for model H9493.

Can you help me ? Thank You.

Re: XPERIA XZ3 BUG ANDROID 10

Strampke — Thu, 23 Sep 2021 14:16:35 GMT

I suggest that you start with a software repair with Xperia Companion before flashing ftf files.

When the device is not recognised, charge it, switch it off, start Xperia Companion and in one of the first screens of Xperia Companion tick the choice that your device isn't recognised or is a smartwatch.

Just follow the instructions on screen.

Re: XPERIA XZ3 BUG ANDROID 10

Anonymous — Fri, 24 Sep 2021 16:41:03 GMT

Yes, I agree with @Strampke

Try the software repair first it could solve the issue

Re: XPERIA XZ3 BUG ANDROID 10

behgilbe — Fri, 24 Sep 2021 17:34:03 GMT

Thank you for your help but it does not fix my problem. Camera in unknown error. Voice Match not working.

I have to be able to flash the smartphone with a stock rom.

Re: XPERIA XZ3 BUG ANDROID 10

Strampke — Fri, 24 Sep 2021 17:46:02 GMT

Just try it again.

These kind of mishaps happen.

Charge > 80% and try again.

Re: XPERIA XZ3 BUG ANDROID 10

behgilbe — Sat, 25 Sep 2021 07:27:19 GMT

sorry I did the repair many times without success

Re: XPERIA XZ3 BUG ANDROID 10

Strampke — Sat, 25 Sep 2021 09:40:50 GMT

BTW: What is the bug?

Camera unknown error, when?

Voice match, you mean 'hello Google' ?

Re: XPERIA XZ3 BUG ANDROID 10

behgilbe — Sun, 26 Sep 2021 13:18:43 GMT

Camera in unknown error when I activate the camera app

Voice Match not working when I want to enable Voice Match

Re: XPERIA XZ3 BUG ANDROID 10

Anonymous — Tue, 12 Oct 2021 16:20:04 GMT

Hi there,

If the software repair didn't solve the issue, you can send your phone for repair to fix the issue