Xperia 1 dual persistent issues, and an insolent response...

AlexandruRai — Wed, 15 Jun 2022 08:49:40 GMT

Dearest Sony fans and community,

For few years we write letters here and to Sony support for improving software and its products but seems that no one is listening, but only hot is served!

A few months ago, some of my recommendations of Xperia 1 dual J9110 devices were sold to 2 dear friends. We are a few people guiding other people to buy devices and these 2 bought this device having such shame issues for the update 55.2.A.4.332 (these devices are still in stores!):

1. The GSM signal is dropping like hell in important areas.

2. Proximity sensors are not working well mostly on Stamina Battery Saver activated.

3. Tons of camera issues, like in the samples below after so many years: https://www.dropbox.com/sh/iek3ufy0vq6tzm3/AACO1uXTF18iXVpbEH7yAIh7a?dl=0

In the name of my friends and all people trusting Sony, to send these issues again or without any remaking the words to Sony engineers as fast as possible for a future update (ideal for an Android 12 update) because these guys sent over 1000 euros on 2 devices with perfect same issues.

Their final answers after more than 3 months of waiting (and so many letters and samples with much in return) were:

***

Dear Mr. S,
Thank you for your patience.
We apologize for any inconvenience.
With reference to your inquiry, after investigating the case with Sony engineers, we received an update confirming that the camera of your phone is working within specifications and as expected.
Thank you for understanding and should you have any further questions, please feel free to reply to this e-mail.
Thank you for your inquiry.
Yours sincerely,
Maha
SONY SUPPORT TEAM
SUPPORT: http://www.sony.co.uk/support/en

***

This was the expectation of such expensive device?!

Please help as you can...

Greatly appreciated!

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Xperia 1 dual persistent issues, and an insolent response...