topic Re: Xperia z3+ switch off when i used my mobile for some task need i change to battery or some what in Z Series

Xperia z3+ switch off when i used my mobile for some task need i change to battery or some what else

Naresh4 — Sun, 13 Oct 2019 13:26:04 GMT

Xperia z3+ switch off when i used my mobile for some task need i change to battery or some what else

Re: Xperia z3+ switch off when i used my mobile for some task need i change to battery or some what

MarlonUk1 — Sun, 13 Oct 2019 13:32:21 GMT

does it happen when you are on safe mode

Re: Xperia z3+ switch off when i used my mobile for some task need i change to battery or some what

Martin1 — Wed, 16 Oct 2019 09:14:30 GMT

Hi @Naresh4, let me see if I can help out here!

Does these restarts you speak of happen often or has it just occurred once? And if they happen often, is it during a specific kind of use or does it happen randomly?

As @nolramlb mentioned, it is a good idea to test the phone in safe mode to see if the restarts is caused by a downloaded app. If the restarts happen while using a specific app, clearing data for said app might do the trick. Find and tap Settings > Apps > Tap the name of the app > Storage > Clear data > Tap "OK" > Restart the phone.

Try this and feel free to keep us posted with the results!