topic Re: Xperia Z - Icon response issue after rebooting - Urgent *** in Z Series

Xperia Z - Icon response issue after rebooting - Urgent ***

bdt1978 — Sun, 24 Mar 2013 18:17:29 GMT

I have had the xperia z for a few weeks now, its hands down one of the best that i have had ever and i have had them all.

However, i have noticed something very annoying. Every time i reboot the phone the icons on the home screen draw do not respond. There is an animation as if they are being pushed BUT nothing opens. Chrome, Messaging for exmple. Further more when i go into the apps draw they seem to be just as bad and open only after several pushes.

To me, a phone that costs GBP 500+ should not suffer such issues. Also, the issue is only remedied by doing a full factory re-set, which i less than fun as you lose all of your apps and stored data each time you do it.

Has anyone else had this issue? I cant locate similar threads through google search, i apologise if this is already raised, would appreciate some insight.

Also - SONY SUPPORT - please shed some light on this annoying issue. I took my first handset back because of this, but have noticed EXACTLY the same issue with the second!

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

Uliwooly — Sun, 24 Mar 2013 18:25:49 GMT

I have not seen that issue on my Xperia Z you should try to update and/or repair your phone with either PCC or SUS, also those apps that are acting up did you sideload them or are they from the play store?

Don't forget to mark the Correct Answers & Helpful Answers

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

Uliwooly — Sun, 24 Mar 2013 18:26:05 GMT

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

bdt1978 — Sun, 24 Mar 2013 18:29:07 GMT

thanks - question - how will these downloads remedy the issue? does no update happen OTA?

Thank you both for responding really appreciate it

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

bdt1978 — Sun, 24 Mar 2013 18:30:00 GMT

these apps are the ones that come factory loaded with phone mate - chrome, messaging, phone and playstore themselves

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

Uliwooly — Sun, 24 Mar 2013 18:35:05 GMT

not all updates are OTA, but if there's a bug or something acting up on your phone, it doesn't hurt to repair the software, so update/repair your phone (reinstall)

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

bdt1978 — Sun, 24 Mar 2013 18:39:06 GMT

Thanks mate, i downloaded and am installing now, lets see how we get on and ill respond shortly. Its a real drag having this issue and having to reset all the time!

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

Uliwooly — Sun, 24 Mar 2013 18:40:47 GMT

make sure to

1) restart your PC once you are done installing SUS

2) disable your firewall and/or antivirus then run SUS

I think its just a bug

Do you have any antivirus or taskillers installed?

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

bdt1978 — Sun, 24 Mar 2013 18:51:34 GMT

On the phone itself? now you mention it - i saw mcaffee on there actually, it came pre-loaded - really good point, while im waiting ill uninstall and then reboot and test

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

Uliwooly — Sun, 24 Mar 2013 18:54:54 GMT

you don't need an antivirus, I've seen a lot of issues with antivirus, taskillers, battery apps, ram apps, boosters, etc

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

bdt1978 — Sun, 24 Mar 2013 18:57:09 GMT

LEGEND!!!

Issue sorted, thanks mate! this was driving me BANANAS! Now its sorted, thanks again for your time!

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

Uliwooly — Sun, 24 Mar 2013 18:59:20 GMT

anytime

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

salim_korkmaz_h — Fri, 29 Mar 2013 11:03:25 GMT

Hi i have the same issue with my phone, it only respond if i touch the left upper corner of the icon,

else nothing only animating like it should start the app but nothing happens. i havent installed any kind of antivirus or something like that. this is my second Xperia Z the first one died i had the same problem with that one also, know i got this for two weeks ago untill yesterday i updated the system there were nothing it worked normally. I tried to find something but nothing to find dont know what to do, i know if i reset it will be ok untill i use for some hours it appears again.

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

dante — Fri, 29 Mar 2013 13:16:28 GMT

I didn't have those mentioned apps and I also had the problem. I reset the phone and unistalled the antivirus and it worked fine after that. But it still came back after few days and you are not the only one that reported this issue.

I hope your issue would not re-appear again like mine.

I think the problem lies with the stock launcher and switching to Nova launcher solved my problem. I am still having this issue even now whenever I switch back to the stock launcher.

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

salim_korkmaz_h — Fri, 29 Mar 2013 13:59:12 GMT

Thank you dante then i´ll install Nova Launcher untill they fix the original one.

Salim

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

drravindrakr — Sat, 06 Apr 2013 05:37:20 GMT

i have solved my problem.remove if any task manager, antivirus, antitheft softwareroot explorer, file explore, if done after software update. it will work.worked for me in seconds .

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

Uliwooly — Sat, 06 Apr 2013 05:53:52 GMT

@drravindrakr that's an excellent suggestion, you do NOT need those intrusive apps

Re: Xperia Z - Icon response issue after rebooting - Urgent ***

isac23 — Sun, 21 Apr 2013 23:38:08 GMT

Just wanted to confirm this!

Had the same issue as everyone else, was thinking about taking my phone back to O2 tomorrow to get a new one, then followed the advice here and deleted a Task Manager app that I had downloaded, rebooted my phone and voila it is perfect now!

Thanks everyone here for the help