Sony WF-1000XM3 Charger Burned (Melted) while charging - Now Won't Charge or Possibly Dead.

PC_Cola — Mon, 27 Nov 2023 00:50:12 GMT

The case/charger for my WF-1000XM3's was recently charging with the provided USB C Cable into a Wall Outlet charger that I've always used. The Charger Case is melted right by the USB port now and it doesn't seem like it works anymore to charge the earbuds. My right earbud has lost all power and won't work.

Bought these headphones brand new, Lost the receipt and I'm sure they are out of warranty now, but something like this that could be a potential fire hazard should be looked at and address by Sony IMO. Especially when there are lots of reports and pictures of this exact issue online with these WF-1000XM3s and the headphones equivalent.

Re: Sony WF-1000XM3 Charger Burned (Melted) while charging - Now Won't Charge or Possibly Dead.

jumpsuit — Tue, 28 Nov 2023 19:28:47 GMT

Hi @PC_Cola and welcome to the Community

I have escalated this for you.

If your contact details are correct in your profile someone should be

in touch with you in the next few days.

topic Sony WF-1000XM3 Charger Burned (Melted) while charging - Now Won't Charge or Possibly Dead. in Portable Audio

Sony WF-1000XM3 Charger Burned (Melted) while charging - Now Won't Charge or Possibly Dead.

Re: Sony WF-1000XM3 Charger Burned (Melted) while charging - Now Won't Charge or Possibly Dead.