Audio lost using brand new headsets model WH-1000XM4 with Zoom

rareshB — Thu, 20 Jun 2024 10:46:26 GMT

Hello,

Can someone please provide some guidance on how to resolve the below issue :

- I am using my WH-1000XM4 connected to MacBookPro ( Sonoma 14.3.1)

- I am constantly in zoom calls using zoom workplace Version: 6.0.11 (35001)

Issue: during a zoom call, I simply take off my headsets and put them back on.
As a result, the Audio is lost
And I can only get back the audio if I turn off/on the headsets which is quite inconvenient.

Is there a main reason for such a behaviour? And does anyone knows if this is a known issue ? Many Thanks

Re: Audio lost using brand new headsets model WH-1000XM4 with Zoom

sam.kim168960 — Thu, 20 Jun 2024 12:23:32 GMT

This issue with the Sony WH-1000XM4 headphones is a known problem. Here's a solution you can try:

Update Firmware: Ensure your WH-1000XM4 headphones have the latest firmware.
Reset Headphones:
- Turn off your headphones.
- Press and hold the Power and Custom buttons simultaneously for 7 seconds until you hear "Resetting to the default settings..." Then turn them back on.
Adjust Bluetooth Settings:
- On your MacBook, go to "System Preferences" > "Bluetooth."
- Forget your headphones by clicking the "X" next to their name, then repair them.
Check Zoom Settings:
- In Zoom, go to "Settings" > "Audio" and ensure your headphones are selected for both "Speaker" and "Microphone."
Contact Sony Support: If the issue continues, contact Sony support for further assistance.

These steps should help resolve the issue of losing audio when using your WH-1000XM4 headphones with Zoom on your MacBook.

topic Re: Audio lost using brand new headsets model WH-1000XM4 with Zoom in Portable Audio

Audio lost using brand new headsets model WH-1000XM4 with Zoom

Re: Audio lost using brand new headsets model WH-1000XM4 with Zoom