WH-1000MX3 automatic power off timing is incorrect

kds4000dk — Fri, 29 Nov 2019 13:23:41 GMT

I have automatic power off set to 5 minutes, but headphones never turn off after 5 minutes, they take much longer. I have tried to reset to factory settings, checked headphone firmware version (version 4.2.2) and checked troubleshooting section in online help guide - no success.

Standard scenario: I pause music, take off headphones and leave them on desk. Then leave headphones untouched for more than 5 minutes - some times the phone is next to headphones, and other times the phone is moved out of range of the headset. But the end result is the same - headphones are still on when I return to desk, even after 10-15 minutes..

Anyone else have this problem?

Re: WH-1000MX3 automatic power off timing is incorrect

Sean_Mc — Mon, 02 Dec 2019 13:19:58 GMT

Hi there,

Welcome to the Sony Community.

As you've already tried resetting the headphones and have the latest software update, I would suggest getting in touch with the support team for further help with this here.

Let me know how you get on?

Best wishes,

Sean

topic Re: WH-1000MX3 automatic power off timing is incorrect in Portable Audio

WH-1000MX3 automatic power off timing is incorrect

Re: WH-1000MX3 automatic power off timing is incorrect