topic Re: A working USB Bluetooth dongle for WH-1000XM3 in Portable Audio

A working USB Bluetooth dongle for WH-1000XM3

junoder — Sat, 01 Feb 2020 07:30:20 GMT

What is a confirmed 100% working USB Bluetooth dongle for use with WH-1000XM3? I intend to use it with Windows 10. The problem is, I have a "CSR V4.0 3Mbps Dual Mode" dongle bought from eBay, and it works perfectly with Sennheiser Momentum 2.0, but WH-1000XM3 does NOT work with it reliably. Audio chops and stutters all the time, no matter what. Something like https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703090.html not help at all. I suspect it is a firmware problem of WH-1000XM3, transmission/codecs are not properly supported somehow. Whatever the culprit is, I can't use these headphones with my PC like this.

Re: A working USB Bluetooth dongle for WH-1000XM3

EdwinaU — Sun, 02 Feb 2020 10:44:59 GMT

Hi there,

We'll check this and update this thread when we have more information.

Until then, maybe our members will have some knowledge to share.

Best wishes,

Re: A working USB Bluetooth dongle for WH-1000XM3

The_Black_Rose — Tue, 04 Feb 2020 18:11:00 GMT

Hi junoder,

It is not guaranteed that the headphones will work with an adaptor.

Cheers,
The_Black_Rose

Re: A working USB Bluetooth dongle for WH-1000XM3

junoder — Wed, 05 Feb 2020 07:30:08 GMT

Ok. But how come there are not thoundands of people complaining about this? I'm sure there must be thousands of people trying to connect these headphones to a PC that does not have a built in Bluetooth and therefore they have to use a USB Bluetooth dongle.

Also, I am very surprised if there are zero USB Bluetooth dongles that work with these headphones. We just need to know which one works, and then I could buy it. Unless of course the correct thing happens, Sony is able to fix the compatibility problem.

Re: A working USB Bluetooth dongle for WH-1000XM3

IainA83 — Sun, 17 May 2020 07:24:25 GMT

Right... I have it working on my WH-1000XM3 headphones paired with my Win10 PC via a bluetooth dongle.

This is the dongle:

https://www.amazon.co.uk/gp/product/B06XPCVB4F/ref=ppx_yo_dt_b_asin_title_o07_s01?ie=UTF8&psc=1

However, when I have it plugged into the USB ports at the back of the PC it seemed to do the "connected - cannot pair something went wrong etc etc". When I plugged it into the USB port on the front of the PC... it just worked, connected like it was meant to... and it's done.

I have no technical explanation for this.

I did do the following which I cannot confirm may also help... but you might want to try this too:

Go to the Services App in Win10, Go to any and all Bluetooth services and switch their StartUp Type to Automatic (when you can there was one that I couldn't).

Pretty annoyed that there seems to be so little information from Sony on how to connect these... can't be that everyone just owns laptops with inbuilt bluetooth.