topic Re: WF-1000XM3 Noise Cancellation Non-existent in Portable Audio

WF-1000XM3 Noise Cancellation Non-existent

Muin77 — Mon, 03 Feb 2020 13:30:19 GMT

Just bought a pair of WF-1000XM3 after hearing they had amazing sound quality and fantastic noise cancellation.

The sound quality is fantastic however the noise cancelling is non-existent, there seems to be almost no difference between when it's switched on or off. Going by what other people have been saying this is a surprise. I've made sure it's switched on correctly and understand that it'll only work with low frequencies and not high but I'm beginning to wonder if there's something up with my pair. I had a pair of Echo buds for a month and although the Sony ones have better sound quality, the echo buds noise reduction was hugely better. Thinking about returning them tbh. Anyone know if this is a firmware issue or something wrong with my pair?

Re: WF-1000XM3 Noise Cancellation Non-existent

Sean_Mc — Tue, 04 Feb 2020 12:01:57 GMT

Hi there,

Please see the following article here on the noise cancelling feature.

If you believe there is an issue I would recommend contacting the Sony Support team here fir further advice.

Best wishes,

Sean