tema HEADPHONES MDR-XB650BT en Audio

HEADPHONES MDR-XB650BT

yorgos_apostolopoulos — Thu, 01 Aug 2019 20:38:41 GMT

Good evening,

Five months before I bought a pair of headphones MDR-XB650BT. While using them very carefully and for such a small amount of time, the left hinge cracked and is ready to be broken. I addressed to media market, the store where I purchased them and after sending it to a service provider (tecnicol s.l., Madrid) they refused to repair / replace them . I find their answer irresponsible, especially for a product that is still in guaranty, almost new and with a damage which occurred clearly due to material failure. I am a user of Sony products for a lot of years and I was expecting their service support at least to be better in the occasions when their products present problems. Is there anything that you would advise me to do?

Re: HEADPHONES MDR-XB650BT

Laura__15 — Fri, 09 Aug 2019 15:51:13 GMT

Hello yorgos_apostolopoulos,

Welcome to the Spanish Community. I checked the T&C on the website of Sony and it's true. PD is not covered by warranty. Did you check this issue with the retailer from where you get these headphones?

Regards,

Laura

The same problem once more, HEADPHONES MDR-XB650BT

yorgos_apostolopoulos — Wed, 09 Oct 2019 15:54:13 GMT

Good evening Laura,

As I had mentioned in my first mail, I had contacted the original provider and their response was not helpful at all. When all these happened I personally addressed to the Sony service provider again and they refused to cover the expense of the reconstruction. By having no other choice I covered the full expenses by myself and they replaced the damaged part with a new one. I should probably mention that the cost was almost the same as buying the pair of headphones again.

All these happened on August. Today, less than two months after all this procedure I face the exact same defect on the exact same point. The left hinge of the bluetooth speakers is for one more time broken. I can not believe that in this short amount of time I will be asked to pass through the same discomfort and spend once more the same amount of money for a problem that it is not even reported as a defect of this specific model.

I am waiting for Sony to acknowledge the incident and take the responsibility for their fault. It is clearly a material failure and as a responsible company they should find a solution for their mistake. I do not accept that they are able to defend a defect like that, which was appeared in the same pair of headphones in the same place, in such a short amount of time and while considering of course that the use / transportation of the product is always conducted under very careful circumstances.