topic Re: Vaio Care error, i uninstalled how do i get it back? in PCs & Accessories

Vaio Care error, i uninstalled how do i get it back?

GS1981 — Tue, 15 Jan 2013 21:21:55 GMT

Hi my wife just bought me a Sony Vaio E series SVE1512M1EW.CEK from PCworld (Windows 8 64-bit)

this is the product...

http://www.pcworld.co.uk/gbuk/sony-vaio-e-series-sve1512m1ew-cek-laptop-white-17056565-pdt.html#longDesc

Every time i restart i get this error....

'Windows Script host

can not find script file "C:\Windows\Temp\VAIO Care Rescue Tool.vbs". "

This was irratating me so i disabled Vaio Care from windows start up, restarted and it did it again, i then uninstalled Sony Vaio Care.....not knowing what it was....

So now i still have this annoying error and i now have no Sony Vaio Care program which i have just realised is used to back up/restore your computer :(

So my questions are...

How can i stop this error happening at start up...

And how can i get Vaio Care for Windows 8 back so i can restore my laptop if i need to?

Re: Vaio Care error, i uninstalled how do i get it back?

GS1981 — Mon, 24 Dec 2012 18:51:03 GMT

I have found Vaio Care 8 on this page...

http://www.sony.co.uk/support/en/product/SVE1512M1EW/updates

Is this what i need to reinstall it?

I really hope i dont have to try and get my laptop exchanged because i have spent all day installing stuff on it.

Re: Vaio Care error, i uninstalled how do i get it back?

GS1981 — Mon, 24 Dec 2012 20:44:22 GMT

Just to clarify, i think that download put Vaio Care back on my laptop, only difference is the short cut now says 'Vaio Care (Desktop)' instead of just 'Vaio Care'

I am however still getting that irratating error, which from a google search seems to happen to lots of people with these new Windows 8 laptops but nobody has figured out how to fix it yet.

I'm assuming i have to disable something in 'start up' in task manager, but i'm unsure what.

Re: Vaio Care error, i uninstalled how do i get it back?

GS1981 — Wed, 26 Dec 2012 12:14:31 GMT

Still getting the Error :(

Re: Vaio Care error, i uninstalled how do i get it back?

GS1981 — Fri, 28 Dec 2012 13:15:55 GMT

Anybody?

Re: Vaio Care error, i uninstalled how do i get it back?

rich912 — Fri, 28 Dec 2012 15:45:34 GMT

Hi GS1981,

We have had a number of reports of problems with Vaio Care but, to date, these mainly relate to Windows 7.

As this machine is so new your best option is to return it to factory settings and then test Vaio Care prior to allowing any Windows udates to install. With the Windows 7 machines Support suspect a Windows update as the culprit - possibly .NET Framework.

I'm uncertain of the recovery procedure for Windows 8 but believe you can access this by pressing the Assist button when the computer is fully shut down. Don't use the Refresh' option as this will clean install Windows without any Sony Software, Drivers or utilities.

Rich

Re: Vaio Care error, i uninstalled how do i get it back?

GS1981 — Tue, 15 Jan 2013 20:55:14 GMT

Ok i recovered the system back to its default settings.

I'm still getting the same error...

'Windows Script host

can not find script file "C:\Windows\Temp\VAIO Care Rescue Tool.vbs". "

Re: Vaio Care error, i uninstalled how do i get it back?

GS1981 — Wed, 23 Jan 2013 18:16:32 GMT

Any help to stop me getting this error?

Re: Vaio Care error, i uninstalled how do i get it back?

rich912 — Wed, 23 Jan 2013 19:14:54 GMT

Support is aware of your problem but there is no solution to date. I will post again in this thread as and when we have further information

Rich

Re: Vaio Care error, i uninstalled how do i get it back?

MrDerp — Thu, 07 Feb 2013 22:10:08 GMT

Sony's software has added this value as a "Scheduled Task", but no such vbs file exists in the TEMP folder. (In other news, no software developer should be relying on files being in the TEMP folder to begin with, but that's another issue entirely -- bad programmer! People clear their TEMP folders all the freaking time).

Someone fell asleep on the job lol.

--== FIX ==--

1) Download CCleaner as not only is it awesome, but it can easily fix this.

2) Run CCleaner and on the left hand side select Tools.

3) Hit the Startup Button to the right of Tools.

4) Some tabs will appear, select the Scheduled Tasks Tab.

5) Disable the "VAIO Care Rescue Tool" Task

VOILA.

Note: You can change this stuff in the Task Scheduler too, but CCleaner is just much easier to work with. See here: http://technet.microsoft.com/en-us/library/cc721931.aspx

Tech support >> You're Welcome.

Re: Vaio Care error, i uninstalled how do i get it back?

rich912 — Thu, 07 Feb 2013 23:16:08 GMT

Thanks for the info MrDerp. This has been passed to Support under the escalation.

Rich

Vaio Care error, i uninstalled how do i get it back?

rich912 — Thu, 14 Feb 2013 12:56:07 GMT

As GS1981 has not responded to emails from Support this question has been marked as 'Assumed Answered'.

Rich

Re: Vaio Care error, i uninstalled how do i get it back?

Neil42 — Wed, 06 Mar 2013 20:37:58 GMT

Hi Rich

I had the same problem and restored to factory settings.

To recreate the file however, just create a text file called

VAIO Care Rescue Tool.vbs

and enter the lines

Set ws = CreateObject("Wscript.Shell")

ws.run "cmd /c C:\Windows\Temp\deletetempfolder.bat",vbhide

Exit and then copy the file to C:\Windows\Temp

Hope this helps

Neil

Re: Vaio Care error, i uninstalled how do i get it back?

dacoomb44 — Tue, 02 Jul 2013 18:18:09 GMT

Do you know iif Sony support ever offered any update on this? I have a similar message (.Net Framework but there was no endpoint listening at blah blah blah). I managed to get it to stop for a while by disabling everything but it's started again even with everything disabled. I thought I had a virus so cleared all my temp files which I think may have brought it back.

It's annoying as it really slows down the boot up time of my computer - by about 10 minutes.

The irony of it being Vaio care that's broke my machine isn't lost on me!

Re: Vaio Care error, i uninstalled how do i get it back?

bch0094 — Thu, 10 Apr 2014 03:55:23 GMT

how can i solve it ?? it really dumbed me ...... pls help me ... pls