topic [New Sony Vaio Pro] Wifi Issue! UK in PCs & Accessories

Sony Vaio Duo13 (SVD1321M2EW) poor wifi

deejohnny — Thu, 08 Aug 2013 16:28:34 GMT

Hi i'm Currently having issues with the wifi in my vaio duo 13 (SVD1321M2EW) the wifi recepion is so poor i can hardly get 3 bars and lucky to get 20Mbsdownload speed, my surface rt in the same room picks up full bars and nearly 150Mbs!!!!! also the connection randomly drops to nothing leaving me with no connection!.I know this is a new machine but this is very poor for a machine that costs nearly £1.5k and getting out gunned by a rt device, even the built in vodaphone modem can pick up full bars from a mast god knows were but the vaio cant even connect to a router in the room below.anyone else having problems?

Re: Vaio duo 13 poor wifi

Blencogo — Thu, 18 Jul 2013 08:38:17 GMT

Hi deejohnny.

I have seen a number of similar reports. I think the best thing to do is to log a ticket with Sony Support so they realise there may be a problem.

To check it is not a Firewall issue, can you tell us which Internet Security software you are using? If you are not using the preinstalled McAfee software, can you confirm that you have removed it using the Removal Tool MCPR.EXE as a firewall conflict is possible.

Re: Vaio duo 13 poor wifi

deejohnny — Thu, 18 Jul 2013 09:04:48 GMT

Hi thanks for the reply,I'm using the built in windows defender I don't have McAfee as I performed a clean install to try and rectify the problem and just installed all the drivers from the support sight.will request a ticket thx

Re: Vaio duo 13 poor wifi

deejohnny — Sat, 20 Jul 2013 10:27:32 GMT

Hi how do you log a ticket?

Re: Vaio duo 13 poor wifi

Blencogo — Sun, 21 Jul 2013 13:21:01 GMT

I've just noticed there is an updated driver for the Wireless LAN for your model dated 3 July. Have you installed this?

http://www.sony.co.uk/support/en/product/SVD1321C5E/downloads/EP0000301660_8841

Re: Vaio duo 13 poor wifi

deejohnny — Mon, 22 Jul 2013 21:03:21 GMT

Thx but the new drivers have no effect still poor reception getting more drop outs now i will have to take back to the shop ot happy

Re: Vaio duo 13 poor wifi

slacey1 — Tue, 23 Jul 2013 13:24:21 GMT

I too am very unhappy with this. I received my first Duo 13, 3 weeks ago and Sony took this back because of the problem. I had to wait until today for the replacement, and it has exactly the same problem!!! I have the 4G option and coverage on 3G/4G is good. I think this may be some kind of design issue with the antenna for wi-fi. It is such an issue I cannot believe Sony have missed this in BASIC testing. This one's going back aswell now.........

Re: Vaio duo 13 poor wifi

emmanuelkeyz — Tue, 30 Jul 2013 19:07:10 GMT

I'm stunned by this wifi issue. I barely get 1mb (max of about 4mb) download speed and on my other devices (tablets, phones, old laptops etc) I get between 50-75mb download speed!!!

Re: Vaio duo 13 poor wifi

Blencogo — Tue, 30 Jul 2013 19:32:15 GMT

Hi everyone.

It seems a few users have reported this problem.

This problem has been escalated to Sony and we wil let you know any information we get back from them.

Sony are aware.

Re: Vaio duo 13 poor wifi

deejohnny — Thu, 08 Aug 2013 16:34:52 GMT

Whoo,Just recieved a email from sony saying a new wireless lan driver will be released shortly to fix this problem,only thing is vaio updater not working just keeps saying "You have arrived at this page because VAIO Update does not recognize your VAIO.This may be a temporary problem with the VAIO Update server" So if the driver does appear could somone bump this thread with a link to the new driver thx.

Re: Sony Vaio Duo13 (SVD1321M2EW) poor wifi

lyj704 — Mon, 12 Aug 2013 09:29:19 GMT

Have the same problem. I am ready to return it to the shop now...

I wonder is there anyone who does not have the wifi problem?

For me it is really terrible to use unless the router is within 3 meters away from the laptop.

Re: Sony Vaio Duo13 (SVD1321M2EW) poor wifi

deejohnny — Wed, 14 Aug 2013 20:53:04 GMT

I recommend you Return it if you can then keep tabs on this thread to see if the new drivers they told me would be released to fix this problem actually works then you can re-purchase. for me its absolute dire I can't even watch YouTube videos because of how poor the WiFi is

Re: Sony Vaio Duo13 (SVD1321M2EW) poor wifi

pasq05 — Thu, 15 Aug 2013 19:24:03 GMT

Does anyone know if the wifi issue has been resolved?

I have ordered one and since found out about the wifi issue, so very concerned.

I have tried phoning Sony support but not that helpful as they did not know about the issue.

Looking forward to your replies

Re: Sony Vaio Duo13 (SVD1321M2EW) poor wifi

deejohnny — Sat, 17 Aug 2013 18:30:54 GMT

Nope still the same even tho i had a email from sony claiming they were ready to release a driver to fix this problem nothings been released and they dont even know when it will drop,so makes me think they talking rubbish.And sony support do know of the problem because nearly every person who was purchaesd this machine is suffering from this wifi problem even the sony vaio pro users were suffering the same wifi issues.

Re: Sony Vaio Duo13 (SVD1321M2EW) poor wifi

pasq05 — Sat, 17 Aug 2013 18:50:35 GMT

Hi deejohnny,

Thank you for your reply.

Does not sound very promising. I am wondering whether to keep my order going and hope it is fixed by the time it arrives which is around the 29th or cancel it and lose the memory deal.

Are you happy with the machine other than the wifi?

Re: Vaio duo 13 poor wifi

Stellar30 — Sat, 17 Aug 2013 18:59:43 GMT

I hope they fix the updater and release the driver soon. If they keep leaving it then people who have recently purchased may lose their 30 day return. Which I hope is not a reason Sony are (purposefully?) delaying.

Re: Sony Vaio Duo13 (SVD1321M2EW) poor wifi

deejohnny — Wed, 21 Aug 2013 22:15:22 GMT

Its hard to answer yes i love the machine but because i use mainly for internet it becomes very infurating when the internet constanly drops which then makes me hate the machine, ive given up watching online videos anything above 144p on youtube sends the wifi into buffering zone.As the guy says above i do think sonys claim to have a fix is just a delay to get us past the 30 day return policy,its been nearly 3weeks since i recieved my email and still nothing.

Re: Sony Vaio Duo13 (SVD1321M2EW) poor wifi

rooty.toot87 — Thu, 22 Aug 2013 15:10:41 GMT

Hi everyone. I've been watching this thread for a while and see there isstill no fix for the duo 13's wifi issue. I've had mine since the end of july and am in love with the machine itself but the wifi issue is causing a majorityof problems. It's highly frustrating and I do hope they fix it sooner rather then later though. Other then the wifi has anyone found any other cons with this model yet?

Re: Sony Vaio Duo13 (SVD1321M2EW) poor wifi

SHumayun — Fri, 23 Aug 2013 16:48:50 GMT

There was a new wifi driver released on 21st August but it has not solved my problem. My vaio (pro 13 rather than duo) is going back to Sony next week. I've asked for a replacement but wish I'd just got a refund as I've subsequently read these:

This is from the US forum

http://community.sony.com/t5/VAIO-Hardware-Networking/New-Sony-Vaio-Pro-Wifi-Issue/td-p/143557

I have tried the final fix on p33 and it doesn't work.

Also this is much more worrying:

http://www.neowin.net/news/intels-wi-fi-adapters-connectivity-issues-plague-users

It would appear that the problem may not about the vaio but rather about the intel wifi card it uses, which is shared by another of other ultrabooks. Can't believe intel hasn't sorted this and that the likes of Sony aren't all up their business over it. Looks like I might be reverting back to my ipad with keyboard dock for a while.

So disappointed.

Re: Sony Vaio Duo13 (SVD1321M2EW) poor wifi

emmanuelkeyz — Fri, 23 Aug 2013 22:26:46 GMT

Hey everyone!!! I finally found a solution to the WIFI issue!!!! I'm soooo chuffed about it!!! Previously I was getting an average of 1.5mb download speeds but after applying the solution i'm now getting about 60mb download speeds!!!

Basically all I did was to got to the control panel and uninstall McAfee and restarted my duo 13 then I started getting the speeds I orginially expected