topic Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data] in PCs & Accessories

VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

Volksdevil — Wed, 23 Apr 2014 13:47:13 GMT

Hi, I have a VPCJ12M0E Desktop and Vaio care has just popped up with two updates:

Vaio care recovery - 31/3/2014 30267KB

Rescue Data(x86) Update Program 24/2/2014 22468KB

When I click update, I get:

Installation failed

Please wait a while, then try again.

And further still, when I click the links to the updates listed above I get the following pages respectively (404 not found!)

http://support.vaio.sony.eu/computing/vaio/downloads/info/en/EP0000321150.xml

http://support.vaio.sony.eu/computing/vaio/downloads/info/en/EP0000320626.xml

Can anybody please help? I had an issue like this before with an update that never seemed to get resolved, something to do with nividia graphics driver or something.

Neil.

Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

Volksdevil — Thu, 24 Apr 2014 13:46:12 GMT

Update:

I tried updating Vaio care recovery on it's own, which didn't work.

So I then tried updating Rescue Data(x86) Update Program on it's own, and that updated just fine.

So now I'm left with just the one update which still gives the same error:

Vaio care recovery - 31/3/2014 30267KB

Installation failed
Please wait a while, then try again.

Please help.

Neil.

Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

Volksdevil — Sat, 26 Apr 2014 20:04:58 GMT

Still having this issue.

Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

Drewde — Mon, 28 Apr 2014 11:48:20 GMT

Hi @Volksdevil

Can you please PM me your VAIO serial number, email address, contact phone number and a screenshot of the error message displaying the website link and the error message.

Thanks,

Drew

Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

Volksdevil — Thu, 01 May 2014 22:08:01 GMT

Done, pm sent.

Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

Drewde — Fri, 02 May 2014 09:15:49 GMT

Thanks.

Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

rich912 — Sat, 03 May 2014 12:12:13 GMT

Hi Volksdevil,

This problem effects serveral models but if you try the direct download it should install.

http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-comp/EP0000321150_9606/VPCJ12M0E

Rich

Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

Volksdevil — Sat, 03 May 2014 13:57:41 GMT

That seems to have done the trick thank you, although I'd hope that VaioCare itself can take care of this in the future.

EDIT: Can I safely remove the download from my PC after having done the update? I like to keep it as clean as possible.

Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

rich912 — Sat, 03 May 2014 14:10:20 GMT

Hi volksdevil,

There have been problems with Vaio Update and Vaio Care for many years, so although the applications should take care of updates if you do encounter problems then it is always worth investigating a direct download from the support site.

Yes you can safely remove the downloaded file once installed.

Rich

Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

Volksdevil — Sat, 03 May 2014 14:08:11 GMT

Hi Rich, I don't see anything in your reply there?

Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

rich912 — Sat, 03 May 2014 14:11:08 GMT

Sorry hit the wrong button - reply now edited....

Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

Volksdevil — Sat, 03 May 2014 14:12:08 GMT

Thanks again Rich. Appreciate the help.

Neil.

Re: VPCJ12M0E Update Issues [Vaio care recovery + Rescue Data]

rich912 — Sat, 03 May 2014 14:19:08 GMT

You’re welcome Neil:smileyhappy:

Rich