topic Re: Vaio update not updating in PCs & Accessories

Vaio update not updating

jugaugh — Thu, 06 Oct 2011 13:38:46 GMT

I am using Vaio Update version 5.4.1.04200. Upon checking for updates it come up with the following message...

A new version of VAIO Update is available. VAIO Update cannot be used unless it is updated. Update now?

I click yes, then the icon in the system tray shows it is downloading the update but then after around 1 minute it stops and nothing happens. So, until this is fixed i cannot use VAIO Update.

Any solutions or a direct download link to download the latest version?

If it makes difference my model number is VGN-AW41MF

Thanks.

Vaio update not updating

rich912 — Thu, 06 Oct 2011 13:38:46 GMT

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Vaio update not updating

rich912 — Thu, 06 Oct 2011 17:24:06 GMT

Hi jugaugh,

I have escalated this to support as I can confirm that you are not the only member with this problem.

Rich

EDIT:

In the meantime you can manually download any updates you need from here:

http://support.vaio.sony.eu/computing/vaio/downloads/updates/index.aspx?m=VGN-AW41MF_H&l=en_GB

Don’t bother with the Vaio Update update as it will make no difference – I have tried....

Message was edited by: rich912

Vaio update not updating

@2351314300016636 — Fri, 07 Oct 2011 19:54:58 GMT

i have the same problem with vaio update on my vgn-aw31m

Vaio update not updating

rich912 — Fri, 07 Oct 2011 20:38:10 GMT

Thanks for the confirmation that other members have the same problem.

No response from Support as yet....

Rich.

Vaio update not updating

MsMalfie — Sat, 08 Oct 2011 01:23:54 GMT

I had the same problem, but on my second attempt the download completed but took a whole hour and a half. And then after all of that it failed to install. I tried again today but still no luck with the install. It said something about a problem could be caused by McAfee Security Center, but I uninstalled McAfee Security Center months ago. I just don't know what to do now I've now disabled VAIO Update. And now I have the files from this massive uninstallable download on my laptop. Is it safe to delete the files from C:\Update ?

Message was edited by: MsMalfie

Vaio update not updating

rich912 — Sat, 08 Oct 2011 07:25:42 GMT

At some point over the last 12 hours Vaio Update has successfully downloaded and installed. Current version is 5.5.1.09220 – tested and working.

If any of the respondents in this thread are still having problems please let us know.

Rich

Vaio update not updating

Robert.Lee.Jones — Sat, 08 Oct 2011 20:40:19 GMT

I am having the same problem. After getting the "A new version of VAIO Update is available." message, I get the following message after about 10 seconds:

"Installation cannot be continued. Check system settings such as Anti-Virus software settings, and run the installer again."

I then disabled the McAfee Virus Checker both within the software and via System Configuration. Nothing worked.

Vaio Update version 5.4.1.04200 was installed on my computer 18 June 2011, but that listed in the Sony website for a VPCW217AG computer is version 5.1.1.04150 dated 26 May 2010.

Vaio update not updating

rich912 — Sun, 09 Oct 2011 08:19:28 GMT

Hi Robert,

The version available as an update on the support site is certainly confusing, but checking details of the update (5.5.1.09220) that did successfully install on my machine at 8:06am on 08/10/2011 it states that this is only available for automatic update.

I didn’t make any changes to my system so assume that the problem has nothing to do with anti-virus.

Unfortunately, as we are in the weekend, it is unlikely that a response from support will be forthcoming until the beginning/middle of next week.

Hopefully, over the next couple of days, it will successfully update.

Can anyone else confirm that Vaio Update has successfully auto installed?

Rich

Vaio update not updating

gastoic25 — Sun, 09 Oct 2011 16:32:28 GMT

hy some problem with me after i fix my windows again and i fix for 5 times in one day because i think is my recovery cd something wrong and after many "h" tryng witg vaio update it is instal in one time the version 5.5.1.... but again.... i cannot download the update`s from the vaio update from many programs... and really i`m tierd to download al the programs manual.... what i must to do ???? any advice ????

Vaio update not updating

rich912 — Mon, 10 Oct 2011 12:01:21 GMT

If any of the respondents to this thread don’t receive a call from Vaio Support, in relation to this issue, over the next couple of days please let me know.

Please ensure that you contact details are up to date.

Rich

Vaio update not updating

rich912 — Mon, 10 Oct 2011 15:16:51 GMT

Support inform me that only one of you will be contacted – presumably jugaugh – and if a solution is found it will be passed on to the remainder via this thread.

Vaio update not updating

@8797730705024671 — Tue, 11 Oct 2011 15:19:08 GMT

My Update is also not working. After trying to get the Update screen through the 'Start' and 'All Programs' menu it appears to have been completely re-moved form my laptop, also the icon that is usually in the bottom right hand corner has dissapeared. Any suggestions?

Cheers.

Vaio update not updating

rich912 — Tue, 11 Oct 2011 18:43:46 GMT

We are waiting to hear back from support on this. As soon as an answer is available it will be posted here - keep an eye on this thread....

Rich

Vaio update not updating

ibrazam34 — Sun, 16 Oct 2011 16:13:24 GMT

I too have the same problem...waiting for more info:smileysad:

Vaio update not updating

thhedlu — Mon, 17 Oct 2011 14:09:50 GMT

I have found that if i kill the update process and start it again AS ADMIN it updates the update program.

I guess that the programmers has forgotten to take this into account when doing the software for Win 7...

I had problems getting the Wireless LAN Driver (Atheros) - 9.2.0.427 to install through the autoupdate. Same issue there. Run as admin and the problem is gone...

Vaio update not updating

goldbox — Tue, 18 Oct 2011 10:04:25 GMT

I'm having exactly the same problem, its been like this for a couple of weeks now, it originally went to automatically update but then a box came up to say it couldn't install probably due to anti-virus mcafee not being completely removed. But i've checked and double checked as i removed that last year and its all gone. Now intermitently when i'm on websites a box just keeps popping up to say VAIO 5 cant update etc etc, i've tried everything its suggested and checked forums etc but nothings working, its gettng ridiculous. ;(:smileysad:

Vaio update not updating

Robert.Lee.Jones — Fri, 21 Oct 2011 18:37:21 GMT

I am still not able to update Vaio update. As suggested by another responder, I have tried updating as an Administrator (via right-clicking on the Vaio Updat icon under the Start button), but that did not work either. I have spent many hours trying to resolve the problem. Please let Sony know that the problem still exists. Thanks.

Vaio update not updating

rich912 — Fri, 21 Oct 2011 19:08:24 GMT

Hi Robert.Lee.Jones,

Sony Support are aware that the problem still exists and investigations are ongoing...

Rich

Vaio update not updating

PeterB65 — Thu, 27 Oct 2011 09:03:57 GMT

Please add my name to the list of users unable to update the update!