topic Re: Brilliant Design Vaio Fit in PCs & Accessories

Brilliant Design Vaio Fit

terrybrown1 — Tue, 24 Jun 2014 09:23:16 GMT

Bought the Windows equivalent of the Mac Book the "Sony Vaio" - great design and looks the part when I enter a meeting - only issue I am having is it randomly switches off, flickers or crashes so perhaps not the same quality as the Mac Book - Still a great product as long as you are looking for a style accessory.

Re: Brilliant Design Vaio Fit

terrybrown1 — Tue, 01 Jul 2014 11:00:20 GMT

After two visits to the Service Centre and hardbooting on a daily basis the issue has gone through level 1, level 2 and level 3 support and is now with the CRO team - escalation process means you need to phone every day and even with this it has taken 8 weeks 🙂 interesting customer service for a major brand !

Re: Brilliant Design Vaio Fit

terrybrown1 — Tue, 01 Jul 2014 15:04:18 GMT

Just had a call from Mr. Anderson Sony "Customer Relations" who advised nothing can be done and I just need to carry on using the unit as a fashion accessory or door stop unless I take them to court.

Dont think I will ever be buying another Sony product

Re: Brilliant Design Vaio Fit

terrybrown1 — Sat, 05 Jul 2014 00:03:13 GMT

Before buying a SONY product please be aware that the warranty does not cover manufacturing defects i.e. if the product is damaged due to a design or manufacturing fault then the warranty is INVALID

I have just had this quoted to me by Mr. Anderson in the "Customer Relations" team and when asked to speak to a his manager he advised that he is the manager and would not be able to put me through to anyone else to assist - So you also have to be Very aware of the limited escalation process they have available and the get out of jail quotes they like to utilise.

Was offered a bone but decided against taking it as all I wanted was a unit that worked